Shop Supervisor

Sue Ryder Care; Maidstone; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

27 days holiday rising to 33 with long

Company pension scheme

Staff discount

Refer a Friend scheme - £250

Enhanced maternity/paternity and adopt

Enhanced sick pay

Electric Vehicle Scheme

Healthcare Cash plan

Death in Service benefit

Staff discount 10% on online shop

Induction programme and development

Employee support programme

Job summary

Sue Ryder Care Maidstone is seeking a Shop Supervisor for its Bike upcycling workshop. You will lead the team, perform bicycle repairs, manage stock and EPOS, and drive community donations and shop sales while delivering excellent customer service in a welcoming environment.

The role offers part-time hours (15 per week) with weekend rota, £12.79 per hour, and benefits in a community-focused charity shop. Based in Maidstone, this on-site position supports sustainable cycling initiatives.

Qualifications

• Leadership skills to support and motivate the team.
• Provide excellent customer service and bike care advice.
• Carrying out repairs, servicing and builds for bicycles.
• Managing stock and EPOS processes to keep shop fresh.

Responsibilities

• Carry out repairs, servicing and builds for all bicycle types.
• Ensure repairs are high quality.
• Keep workshop clean, organized and stocked with tools and parts.
• Provide excellent customer service and bike care advice.
• Use skills and retail experience to drive sales and meet targets.
• Support and motivate the team to deliver great service.
• Build community relationships to generate donated stock.
• Help recruit, train and retain volunteers.
• Maintain merchandising, housekeeping and health & safety standards.
• Manage stock and EPOS to keep shop presentable.
• Champion Sue Ryder brand in-store campaigns and fundraising.

Skills

Leadership

Customer service

Bike repairs

Stock control

Team motivation

Tools

EPOS

Job description

Shop Supervisor

Shop Supervisor - Bike upcycling workshop

96-98 Week Street

Maidstone

ME14 1RL

15 hours per week inc weekends on rota

£12.79 per hour

Become a part of our story.

Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for a Shop Supervisor to help us continue that work.

You’ll support your manager and team, inspire your community and help drive income for our vital services, while championing creative ways to reduce, reuse and recycle.

We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.

Bring your leadership skills to a role with real purpose.

You’ll be responsible for…

• Carrying out repairs, servicing and builds for all types of bicycles, including road, mountain.
• Ensuring all repairs are completed to a high standard.
• Keeping the workshop clean, organised and stocked with necessary tools and parts.
• Providing excellent customer service, answering queries and offering advice on bike care and maintenance.
• As Shop Supervisor you will be using your skills and retail experience to help drive sales, income and performance against targets.
• Support and motivate the team to provide excellent service to customers and donors.
• Building strong community relationships to generate quality donated stock.
• Help Recruit, train and retain a committed volunteer team.
• Support in maintaining high standards of merchandising, housekeeping and health & safety.
• Support in managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
• Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.

The ideal candidate would be…

We’re looking for ambitious people who are motivated by making a real difference. If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in.

Come and join the team as our Shop Supervisor at our Maidstone cycle repair workshop.

Here at Sue Ryder Maidstone, we are proud to share a focus on environmental and social responsibility issues, our Sue Ryder Bicycle Workshop – an initiative aiming to tackle environmental issues by converting unwanted bikes into great-value bikes. All donated bikes go through this workshop, where they are checked, repaired (if required), serviced, and then signed off by a CYTECH-qualified instructor. Any bikes that are not suitable for repair will be broken into parts, which can then be used on other repairable bikes.

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme

For more of our employee benefits please visit our website: www.sueryder.org/jobs/retail-careers/benefits/

Closing date: 6th November

Interview date: TBC

Our commitment to equity, diversity and inclusion

At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people.

As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully.

Proud member of the Disability Confident employer scheme

Summary

Company: Sue Ryder Care

Salary: from £12.79 an hour

Hours: Part-time

Location: Maidstone

Working pattern: On-site

Job type: Permanent

Posting date: 23 Oct 2026

Closing date: 6 Nov 2026