Shop Supervisor

Sue Ryder Care; Luton; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Healthcare plan

Staff discounts

Pension scheme

Holiday allowance

Job summary

Sue Ryder Bike Upcycling Workshop in Luton is seeking a Shop Supervisor for 15 hours per week. The role focuses on bike repairs, customer service, and leading a small team in a charitable retail environment.

You will manage repairs, stock, and EPOS while driving shop performance and community engagement. Shifts include weekends, aiming to deliver great service with responsibility and enthusiasm.

Qualifications

• Passion for cycling and delivering outstanding service.
• Proven experience as a Bike Mechanic; Cytech Training provided.
• Strong knowledge of bike components and mechanics.
• Basic IT skills (emails/instant messaging/video calls).
• Excellent problem-solving and attention to detail.
• Experience working alone.

Responsibilities

• Repair, service and build bicycles of various types to high standards.
• Keep workshop clean, organized and stocked with tools/parts.
• Provide excellent customer service and bike maintenance advice.
• Drive sales and shop performance through retail experience.
• Support and motivate volunteers to deliver great service.
• Build community relationships to source good donated stock.
• Recruit and train volunteer team members.
• Maintain merchandising, housekeeping and health & safety standards.
• Manage stock and EPOS processes to keep the shop fresh.

Skills

Cycling passion

Customer service

Bike mechanics knowledge

Problem solving

Attention to detail

Lone working

Team leadership

KPI awareness

Education

Cytech Training (certified mechanic)

Tools

Emails/IM/Video calls

Job description

Shop Supervisor - Bike upcycling workshop

15 hours per week inc weekends on rota

£12.79 per hour

Become a part of our story.

Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for a Shop Supervisor to help us continue that work.

You’ll support your manager and team, inspire your community and help drive income for our vital services, while championing creative ways to reduce, reuse and recycle.

We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.

Bring your leadership and cycle repair skills to a role with real purpose.

You’ll be responsible for…

• Carrying out repairs, servicing and builds for all types of bicycles, including road, mountain .
• Ensuring all repairs are completed to a high standard
• Keeping the workshop clean, organised and stocked with necessary tools and parts.
• Providing excellent customer service, answering queries and offering advice on bike care and maintenance.
• As Shop Supervisor you will be using your skills and retail experience to help drive sales, income and performance against targets.
• Support and motivate the team to provide excellent service to customers and donors.
• Building strong community relationships to generate quality donated stock.
• Help Recruit, train and retain a committed volunteer team.
• Support in maintaining high standards of merchandising, housekeeping and health & safety.
• Support in managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
• Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.

Come and join the team as our Shop Supervisor at our Luton Leagrave cycle workshop shop

Here at Sue Ryder Luton, we are proud to share a focus on environmental and social responsibility issues, our Sue Ryder Bicycle Workshop - an initiative aiming to tackle environmental issues by converting unwanted bikes into great-value bikes. All donated bikes go through this workshop, where they are checked, repaired (if required), serviced, and then signed off by a CYTECH-qualified instructor. Any bikes that are not suitable for repair will be broken into parts, which can then be used on other repairable bikes.

Luton does have two floors ,20 steps leading to first floor. 2 Toilets on 1st Floor , along with the canteen. Bike Repair area is based on 1st Floor .

Minimum Essential Criteria

• A passion for cycling and commitment to delivering outstanding service.
• Proven experience as a Bike Mechanic in a retail or workshop setting, would be beneficial but Cytech Training will be provided
• Strong knowledge of bike components, mechanics
• Basic IT skills (emails/instant messaging/video calls)
• Excellent problem-solving skills and attention to detail.
• Lone working experience

Desirable Criteria

• High street retail/leisure/hospitality background
• KPI and target experience
• Charity retail
• Health & Safety knowledge
• Team Player
• Key holder/opening/closing
• Merchandising/Stock rotation

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme

Interview date: 17th November

Our commitment to equity, diversity and inclusion

At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people.

As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully.

Proud member of the Disability Confident employer scheme