Shop Assistant

Sue Ryder Care; Bude; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Holiday allowance

Pension scheme

Staff discount

Refer a Friend £250

Enhanced maternity/paternity pay

Enhanced sick pay

EV scheme

Healthcare plan

Death in Service

Online staff discount

Induction programme

Employee support programme

Job summary

Sue Ryder Care in Bude is seeking a Shop Assistant to support the store team, drive sales and deliver strong customer service for donors and customers. The role emphasizes community engagement, merchandising upkeep and adherence to health and safety standards.

The position is part-time and on-site, offering a friendly environment with varied shifts and opportunities to contribute to charitable causes. A proactive, customer-focused mindset is essential.

Qualifications

• Customer service experience is required.
• Cash handling/till experience is essential.
• Basic IT skills including emails and video calls are needed.
• Good organisational skills and ability to work alone when required.
• Experience as a lone worker is advantageous.
• Team player with a proactive attitude is important.
• Experience with merchandising and stock rotation is desirable.

Responsibilities

• Drive sales and performance against targets.
• Provide excellent service to customers and donors.
• Help build community relationships to generate donated stock.
• Maintain high standards of merchandising, housekeeping and health & safety.
• Assist in stock management and EPOS processes to keep the shop fresh and well presented.
• Support in in-store campaigns and national fundraising initiatives.

Skills

Customer Service Experience

Cash Handling/Till work

Basic IT skills

Organisational Skills

Lone working experience

Team Player

Merchandising/Stock rotation

Job description

Shop Assistant

Company: Sue Ryder Care

Salary: from £12.71 an hour

Hours: Part-time

Location: Bude

Working pattern: On-site

Job type: Permanent

Posting date: 28 Oct 2026

Closing date: 11 Nov 2026

Summary

Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for a Shop Assistant to help us continue that work.

You’ll support your manager and team, inspire your community and help drive income for our vital services, while championing creative ways to reduce, reuse and recycle.

We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.

Bring your customer service skills to a role with real purpose.

You’ll be responsible for…

• As Shop Assistant you will be using your skills and retail experience to help drive sales, income and performance against targets.
• Provide excellent service to customers and donors.
• Help build strong community relationships to generate quality donated stock.
• Support in maintaining high standards of merchandising, housekeeping and health & safety.
• Support in managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
• Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.

The ideal candidate would be…

We’re looking for ambitious people who are motivated by making a real difference. If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in.

Come and join the team as our Shop Assistant at our Bude shop

Conveniently placed in Binhamy Retail Park with free parking, our superstore charity shop has a bargain waiting just for you.

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme

For more of our employee benefits please visit our website: www.sueryder.org/jobs/retail-careers/benefits/

Closing date: 11th November

Interview date: 25th November

Our commitment to equity, diversity and inclusion

At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people.

As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully

Essential requirements

• Minimum Essential Criteria
• Customer Service Experience
• Cash Handling/Till work
• Basic IT skills (emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience
• Desirable Criteria
• High street retail/leisure/hospitality background
• KPI and target experience
• Team Player
• Merchandising/Stock rotation

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.