Assistant Shop Manager

Sue Ryder Care; West of England; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

27 days holiday rising to 33 with time

Company pension scheme

Staff discount with thousands of shops

Refer a Friend scheme - £250

Enhanced maternity/paternity/adoption

Job summary

Sue Ryder Care in Bristol is seeking an Assistant Shop Manager for a permanent, full-time role. The position involves supporting the manager and team, driving sales and income, and building strong relationships with the community to generate donated stock.

Shifts include weekends on a rota, with a focus on high standards of service and engagement. The role offers a competitive salary from £25,302.39 per year, with generous holiday and pension benefits.

Qualifications

• Customer service experience required.
• Previous supervisory experience essential.
• Experience with KPIs and achieving targets.

Responsibilities

• Drive sales, income and performance against targets.
• Motivate the team to deliver excellent service to customers and donors.
• Build community relationships to generate donated stock quality.

Skills

Customer service

Supervisory experience

KPI targets

Cash handling

IT basics

Organisational skills

Lone working

Job description

Assistant Shop Manager

Company: Sue Ryder Care

Salary: from £25,302.39 a year

Hours: 37.5 hours per week inc weekends on rota

Location: Bristol (On-site)

Job type: Permanent, Full-time

Post date: 28 Oct 2026

Closing date: 11 Nov 2026

Interview date: 26th November

Become a part of our story.

Every sale in our 400+ shops helps fund specialist palliative and end‑of‑life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for an Assistant Shop Manager to help us continue that work.

You’ll support your manager and team, inspire your community and help drive income for our vital services, while championing creative ways to reduce, reuse and recycle.

We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.

Bring your leadership skills to a role with real purpose.

Responsibilities

• As Assistant Shop Manager you will be using your skills and retail experience to help drive sales, income and performance against targets.
• Support and motivate the team to provide excellent service to customers and donors.
• Building strong community relationships to generate quality donated stock.
• Help Recruit, train and retain a committed volunteer team.
• Support in maintaining high standards of merchandising, housekeeping and health & safety.
• Support in managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
• Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.

Minimum Essential Criteria

• Customer Service Experience
• Previous supervisory Experience
• KPI and target experience
• Cash Handling/Till work
• Basic IT skills (emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience

Desirable Criteria

• High street retail/leisure/hospitality background
• charity retail
• Health & Safety knowledge
• Team Player
• Key holder/opening/closing
• Merchandising/Stock rotation

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay