Assistant Shop Manager

Sue Ryder; West of England; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

27 days holiday rising to 33 with len​

Company pension scheme

Staff discount with thousands ofRetail

Refer a Friend scheme - £250 payment

Enhanced maternity, paternity and adop

Enhanced sick pay

Electric Vehicle Scheme

Healthcare Cash plan

Death in Service benefit

Staff discount of 10% on new goods

Job summary

Sue Ryder is hiring an Assistant Shop Manager for our Fishponds, Bristol shop. You will support the store manager and team, drive sales and income, and help deliver compassionate service to customers and donors.

The role offers a strong work-life balance with weekend on rota, 8:45am start, finishes around 5:15pm, and special holiday arrangements. Previous supervisory experience is valued and you will lead by example.

Qualifications

• Customer Service Experience.
• Previous supervisory Experience.
• KPI and target experience.
• Cash Handling/Till work.
• Basic IT skills (emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience

Responsibilities

• As Assistant Shop Manager you will be using your skills and retail experience to help drive sales, income and performance against targets.
• Support and motivate the team to provide excellent service to customers and donors.
• Building strong community relationships to generate quality donated stock.
• Help Recruit, train and retain a committed volunteer team.
• Support in maintaining high standards of merchandising, housekeeping and health & safety.
• Support in managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
• Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.

Skills

Customer Service Experience

Supervisory Experience

KPI and target experience

Cash Handling/Till work

Basic IT skills

Organisational Skills

Lone working experience

Job description

Assistant Shop Manager
Unit 3C Channons Hill Retail Park
Fishponds
BS16 2EA
37.5 hours per week inc weekends on rota
£25302.39 pa

Become a part of our story. Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for an Assistant Shop Manager to help us continue that work.

You’ll support your manager and team, inspire your community and help drive income for our vital services, while championing creative ways to reduce, reuse and recycle.

We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.

Bring your leadership skills to a role with real purpose.

Responsibilities

• As Assistant Shop Manager you will be using your skills and retail experience to help drive sales, income and performance against targets.
• Support and motivate the team to provide excellent service to customers and donors.
• Building strong community relationships to generate quality donated stock.
• Help Recruit, train and retain a committed volunteer team.
• Support in maintaining high standards of merchandising, housekeeping and health & safety.
• Support in managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
• Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.

Ideal Candidate

We’re looking for ambitious people who are motivated by making a real difference. If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in.

Location

Come and join the team as our Assistant Shop Manager at our Fishponds, Bristol shop

Our Shop

Our large Sue Ryder shop offers a fantastic range of furniture, ladies wear, menswear, children's clothing and toys, bric-a-brac, new goods and so much more.

Minimum Essential Criteria

• Customer Service Experience
• Previous supervisory Experience
• KPI and target experience
• Cash Handling/Till work
• Basic IT skills (emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience

Desirable Criteria

• High street retail/leisure/hospitality background
• charity retail
• Health & Safety knowledge
• Team Player
• Key holder/opening/closing
• Merchandising/Stock rotation

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme

For more of our employee benefits please visit our website: www.sueryder.org/jobs/retail-careers/benefits/

Closing Date

Closing date: 11th November

Interview Date

Interview date: 26th November

Our commitment to equity, diversity and inclusion

At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people.

Disability Confidence

As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully.