Shop Manager - Manningtree

St Helena; Tendring; À distance; GBP 26 000 - 34 000; Plein temps

Résumé du poste

St Helena Hospice Ltd in Manningtree seeks a dynamic Shop and Café Manager to lead the day-to-day operation of the Manningtree shop and cafe, drive income, Gift Aid and other performance targets, and deliver a welcoming experience for customers and donors.

You will recruit and develop paid staff and volunteers, oversee stock handling of donated goods, ensure food safety and compliance, and promote local community activity to align with brand values.

Qualifications

• Customer-focused mindset with ability to build positive relationships with customers and donors.
• Experience leading teams or coordinating volunteers to achieve goals.
• Strong organisational skills with ability to manage multiple priorities and ensure safe shop operations.
• Proactive problem-solver who remains calm and adaptable in a fast-paced environment.

Responsabilités

• Lead Manningtree shop & cafe day-to-day to meet income, Gift Aid and performance targets.
• Deliver an excellent customer, donor and cafe experience through service, presentation and stock availability.
• Recruit, lead, develop and retain paid staff and volunteers across shop and cafe.
• Oversee receipt, sorting, storage, and movement of donated stock in collaboration with Donation Centre and logistics.
• Ensure compliance with policies, SOPs, and food & product-safety controls.
• Run cafe operations with hygiene, allergen controls, waste reduction, cash handling and training support.
• Promote the shop through local community activity in line with brand and approvals.
• Protect charity assets, funds and information.

Connaissances

Customer Focus

Leadership & Team Dev

Organised & Reliable

Proactive & Resilient

Description du poste

To lead a welcoming, safe and commercially successful St Helena shop and cafe that maximise sustainable income, provide an excellent customer and donor experience, develop an engaged team of staff and volunteers, strengthen St Helena’s profile within Manningtree, and support the effective receipt, processing, storage and movement of donated stock. Develop a programme of sustainability/upcycling workshops.The postholder will oversee the day-to-day cafe operation and complete the role-specific training required to do so safely and confidently.

Lead the day-to-day operation of the Manningtree shop and cafe, delivering agreed income, contribution, Gift Aid and other performance objectives.

Create an excellent customer, donor and cafe experience through service, shop and cafe presentation, stock availability, food and drink quality, workshops and local relevance.

Recruit, lead, develop and retain a capable, inclusive team of paid staff and volunteers across the shop and cafe.

Ensure the efficient receipt, sorting, safe storage, control and movement of donated stock, working closely with the Donation Centre, the logistic team and other shops.

Ensure the shop and cafe follow all current approved policies, procedures, SOPs, food and food-/product-safety controls and mandatory training requirements.

Run the cafe safely and efficiently, including food hygiene, allergen controls, stock ordering, waste reduction, cleaning, cash handling and customer service, with training provided for the role.

Promote the shop through suitable local content and community activity within brand, social media, consent and approval requirements.

Protect St Helena’s people, donated goods, assets, charitable funds, information and reputation.

What are we looking for?

• Customer Focus – builds positive relationships with customers, donors and volunteers, ensuring everyone feels welcomed, valued and appreciated.
• Leadership and Team Development – leads by example, encouraging and supporting others to give their best while creating a positive, inclusive team environment.
• Organised and Reliable – Take pride in maintaining high standards, managing priorities effectively and ensuring the shop operates efficiently and safely.
• Proactive and Resilient – approaches challenges with a positive attitude, uses initiative to find solutions and remains calm and adaptable in a fast-paced environment.
• St Helena provides a friendly, supportive and positive working environment across all our sites and diverse teams. We are an ambitious organisation determined to make a difference to local people across north Essex who face incurable illness and bereavement. That means working with us is a demanding but hugely fulfilling experience.