Assistant Shop Manager - Manningtree (Full Time)

St Helena; Tendring; Remote; GBP 21,000 - 27,000; Full time

Job summary

St Helena Hospice Ltd in Manningtree is seeking an Assistant Shop Manager to support the Retail, Cafe and Donation Centre operations on a permanent, full-time basis. The role includes supervising volunteers, handling stock and customer service, and taking operational responsibility in managers' absence.

You will contribute to a welcoming shop environment, uphold safety and compliance standards, and collaborate with cafe activities where needed.

Qualifications

• Support the Shop Manager and Duty Manager with day-to-day shop operations.
• Ensure high standards of customer service, stock control and compliance.
• Supervise volunteers and assist cafe operations when required.
• Uphold brand policies, health and safety and mandatory training requirements.

Responsibilities

• Create an excellent customer and donor experience through service, shop presentation, stock availability and local relevance.
• Support recruitment, induction, training, supervision and development of a capable and inclusive team.
• Ensure the efficient receipt, sorting, safe storage, control and movement of donated stock.
• Promote the shop through local content and community activity within brand, social media, consent and approval requirements.
• Take operational responsibility for the shop when managers are absent or delegated, protecting people, stock, assets and funds.

Job description

Assistant Shop Manager - Manningtree (Full Time)

Posted Friday 30th October 2026

Hours: 37.5

Contract: Permanent

To support the Retail, Cafe and Donation Centre Manager and Duty Manager in operating a welcoming, safe and commercially successful St Helena shop that maximises sustainable income from donated and new goods. The post holder will supervise and support volunteers, maintain strong customer, stock and compliance standards, and take operational responsibility for the shop when the Retail, Cafe and Donation Centre Manager or Duty Manager are absent or when delegated. The post holder will also support or oversee cafe operations when required and appropriately trained.

What is expected

Support the Retail, Cafe and Donation Centre Shop Manager or Duty Manager with day-to-day shop

operations and agreed income, Gift Aid and performance objectives

• Create an excellent customer and donor experience through service, shop presentation, stock availability and local relevance.
• Support the recruitment, induction, training, supervision and development of a capable and inclusive
• Ensure the efficient receipt, sorting, safe storage, control and movement of donated stock, working closely with the Donation Centre and other shops.
• Ensure the shop follows all current approved policies, procedures, SOPs, product-safety controls and mandatory training requirements.
• Promote the shop through suitable local content and community activity within brand, social media, consent and approval requirements.
• Take operational responsibility for the shop when the Retail, Cafe and Donation Centre Shop Manager or Duty Manager are absent or when delegated, protecting people, stock, assets, funds, information

St Helena provides a friendly, supportive and positive working environment across all our sites and diverse teams. We are an ambitious organisation determined to make a difference to local people across north Essex who face incurable illness and bereavement. That means working with us is a demanding but hugely fulfilling experience.