Assistant Shop Manager — Donated Goods & Café

St. Helena Hospice Ltd; Tendring; Remoto; GBP 21.000 - 27.000; Tempo integral

Resumo da vaga

St Helena Hospice Ltd in Manningtree is seeking an Assistant Shop Manager to support the Retail, Cafe and Donation Centre operations on a permanent, full-time basis. The role includes supervising volunteers, handling stock and customer service, and taking operational responsibility in managers' absence.

You will contribute to a welcoming shop environment, uphold safety and compliance standards, and collaborate with cafe activities where needed.

Qualificações

• Support the Shop Manager and Duty Manager with day-to-day shop operations.
• Ensure high standards of customer service, stock control and compliance.
• Supervise volunteers and assist cafe operations when required.
• Uphold brand policies, health and safety and mandatory training requirements.

Responsabilidades

• Create an excellent customer and donor experience through service, shop presentation, stock availability and local relevance.
• Support recruitment, induction, training, supervision and development of a capable and inclusive team.
• Ensure the efficient receipt, sorting, safe storage, control and movement of donated stock.
• Promote the shop through local content and community activity within brand, social media, consent and approval requirements.
• Take operational responsibility for the shop when managers are absent or delegated, protecting people, stock, assets and funds.

Descrição da vaga

St Helena Hospice Ltd in Manningtree is seeking an Assistant Shop Manager to support the Retail, Cafe and Donation Centre operations on a permanent, full-time basis. The role includes supervising volunteers, handling stock and customer service, and taking operational responsibility in managers' absence.

You will contribute to a welcoming shop environment, uphold safety and compliance standards, and collaborate with cafe activities where needed.