Shop Manager

St Helena Hospice; Tendring; On-site; GBP 25,000 - 30,000; Full time

Job summary

St Helena Hospice is seeking a Shop Manager to lead our Manningtree store and cafe. The role is 37.5 hours per week on a rota that includes weekends, with on-site work in Manningtree and a focus on delivering a welcoming customer experience and strong income performance.

You will oversee shop and cafe operations, manage staff and volunteers, and drive community engagement while upholding safety, quality, and Gift Aid processes.

Qualifications

• Experience in retail or charity shop management.
• Experience leading volunteers and staff.
• Strong communication and customer service skills.
• Ability to manage stock, donations and Gift Aid.

Responsibilities

• Lead the Manningtree shop and cafe to deliver income and performance targets.
• Oversee volunteers and staff, deliver a safe, welcoming customer experience.
• Develop community engagement and upcycle/workshop activities.
• Ensure stock processing, Gift Aid, and compliance with policies.

Skills

Staff leadership

Customer service

Donor relations

Cash handling

Tools

POS systems

Job description

Shop Manager

Company: St Helena Hospice Salary: from £27,610.20 a year Hours: Full-time Location: Manningtree Working pattern: On-site Job type: Permanent Posting date: 30 Oct 2026 Closing date: 9 Nov 2026

Summary

St Helena Hospice is seeking a Shop Manager to work at our new Manningtree store. The role is for 37.5 hours per week working on a rota basis that will include weekends.

The new store will be a retail shop, donation centre and a cafe.

Main Duties

To lead a welcoming, safe and commercially successful St Helena shop and cafe that maximise sustainable income, provide an excellent customer and donor experience, develop an engaged team of staff and volunteers, strengthen St Helena’s profile within Manningtree, and support the effective receipt, processing, storage and movement of donated stock. Develop a programme of sustainability/upcycling workshops. The postholder will oversee the day-to-day cafe operation and complete the role-specific training required to do so safely and confidently.

Lead the day-to-day operation of the Manningtree shop and cafe, delivering agreed income, contribution, Gift Aid and other performance objectives.

Create an excellent customer, donor and cafe experience through service, shop and cafe presentation, stock availability, food and drink quality, workshops and local relevance.

Site leadership and intergated operationsCommercial performance and customer experienceCafe operationsDonation Centre operations, stock processing and distributionPeople leadership and volunteer managementPolicies, SOPs, quality & complianceStore promotion, content and community engagementHealth, safety, safeguarding and securityFianance, records and systems

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