Assistant Shop Manager

St Helena Hospice; Tendring; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Disability Confident scheme

Job summary

St Helena Hospice is seeking an Assistant Shop Manager for its Manningtree shop. The role is 37.5 hours per week over 5 days on a rota that includes weekends, working on-site in Manningtree.

You will support the Shop Manager with daily operations, income targets, Gift Aid and performance objectives, while delivering an excellent customer and donor experience and mentoring volunteers. The role emphasizes teamwork, high standards and safe shop operations.

Qualifications

• Customer focus and relationship building with customers, donors and volunteers.
• Leadership and team development to create an inclusive environment.
• Organised and reliable with high standards and safety compliance.

Responsibilities

• Support Shop Manager with day-to-day shop operations and income objectives.
• Ensure excellent customer and donor experience through service, shop presentation and stock availability.
• Assist in recruitment, induction, training, supervision and development of volunteers.
• Ensure proper receipt, sorting and safe storage of donated stock, coordinating with Donation Centre and other shops.

Skills

Customer focus

Leadership

Team development

Job description

We are looking for an Assistant Shop Manager for our new Manningtree shop.

This is for 37.5 hours per week (5 days) working on a rota basis that will include weekends.

Main Duties:

Support the Retail, Cafe and Donation Centre Shop Manager or Duty Manager with day-to-day shop operations and agreed income, Gift Aid and performance objectives

Create an excellent customer and donor experience through service, shop presentation, stock availability and local relevance.

Support the recruitment, induction, training, supervision and development of a capable and inclusive volunteer team.

Ensure the efficient receipt, sorting, safe storage, control and movement of donated stock, working closely with the Donation Centre and other shops.

Customer Focus – builds positive relationships with customers, donors and volunteers, ensuring everyone feels welcomed, valued and appreciated.Leadership and Team Development – leads by example, encouraging and supporting others to give their best while creating a positive, inclusive team environment.Organised and Reliable – Take pride in maintaining high standards, managing priorities effectively and ensuring the shop operates efficiently and safely.

Proud member of the Disability Confident employer scheme

Assistant Shop Manager

Company: St Helena Hospice Salary: from £24,852.59 a year Hours: Full-time Location: Manningtree Working pattern: On-site Job type: Permanent

Summary

We are looking for an Assistant Shop Manager for our new Manningtree shop.

This is for 37.5 hours per week (5 days) working on a rota basis that will include weekends.

Main Duties:

Support the Retail, Cafe and Donation Centre Shop Manager or Duty Manager with day-to-day shop operations and agreed income, Gift Aid and performance objectives

Create an excellent customer and donor experience through service, shop presentation, stock availability and local relevance.

Support the recruitment, induction, training, supervision and development of a capable and inclusive volunteer team.

Ensure the efficient receipt, sorting, safe storage, control and movement of donated stock, working closely with the Donation Centre and other shops.

Essential requirements

Customer Focus – builds positive relationships with customers, donors and volunteers, ensuring everyone feels welcomed, valued and appreciated.Leadership and Team Development – leads by example, encouraging and supporting others to give their best while creating a positive, inclusive team environment.Organised and Reliable – Take pride in maintaining high standards, managing priorities effectively and ensuring the shop operates efficiently and safely.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.