Shop Manager - Lancaster

Scope; Lancaster; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading disability charity in Lancaster is seeking a passionate Shop Manager to oversee the Lancaster shop operations. This role involves managing retail tasks, inspiring a team of volunteers, and engaging with the local community. Ideal candidates will have retail experience, a strong work ethic, and a commitment to our values of equality and inclusion. You can look forward to a variety of responsibilities, including stock management and volunteer recruitment, all while contributing to a significant cause.

Benefits

35 days annual leave

Flexible working

Company pension

Excellent training and career development

Wellbeing incentives

Qualifications

• Experience of running a retail shop or management role.
• Ability to inspire and lead a team of volunteers.
• Strong work ethic and can-do attitude.

Responsibilities

• Autonomous management of the shop.
• Recruit and train volunteers.
• Design eye-catching window displays.

Skills

Commercial awareness

Customer focus

Team player

Attention to detail

Proficiency in Microsoft Office

Job description

Make a real difference to the lives of disabled people

Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail experience and are looking for the next step in your career?

If you answered yes to these then we have the perfect opportunity for you.

The role

Permanent, 35 hours
Scope's Lancaster shop - 1 Cheapside, Lancaster, LA1 1LY

As Shop Manager of Scope's Lancaster shop, you’ll have autonomy to run your shop using your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding. You will have relevant experience in retail but a great attitude and willingness to learn is just as important.

For more information about the role’s responsibilities, and the skills and experience required please use the link to job description above.

About you

As Shop Manager you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career.

To be successful in this role, you will :

• Be commercial
• Have a can-do attitude and always put the customer’s needs first.
• You’ll be a dedicated team player with a strong work ethic
• Have excellent accuracy and attention to detail.
• Be proficient in the use of Microsoft Office.

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people.

About working in our shops

Our shops are the face of our brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver an Equal Future for disabled people and their families.

Shop hours

It’s important for you to know that Scope Charity Shops are open every day. So some weekend and Bank Holiday cover is needed. Our full time hours are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.

Our values

Pioneering, Courageous, Connected, Open, Fair.

Our promise to disabled people

We are proud to be a charity that stands for disability equality. We welcome applications from disabled people and anyone with an impairment, condition, or access need. We want our team to reflect the communities we serve.

As a Disability Confident Leader, we promise to offer an interview to all disabled applicants who meet the essential requirements for the job. To do this, tick the box in your application to say you are applying under the Offer an Interview Scheme (this used to be called the Guaranteed Interview Scheme).

If you need any changes or support during the recruitment process, please email [e-mail].

You can also find more details about asking for adjustments at interview on our website.

Important to know

You must meet all the essential requirements listed in the job description.

If lots of people apply, we may need to limit interviews to a fair number of disabled applicants who best meet the criteria.

Equality, Diversity and Inclusion

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

• 35 days annual leave
• flexible working (where we can)
• company pension
• excellent training and career development
• Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
• Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more

Link to full benefits package

and what our colleagues say about Working at Scope | Disability charity Scope UK

For more information

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable. For more information go to www.scope.org.uk

Please note that successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 11:59pm GMT on Tuesday 23 December 2025.

How to apply

Click the apply button to create an account and complete your application form.