Shop Manager (Chessington)

People First; Ewell; Remote; GBP 24,000 - 28,000; Full time

Job summary

Woking and Sam Beare Hospice and Wellbeing Care is seeking a motivated Shop Manager to run our new charity shop in North West Surrey. You will oversee daily shop operations, manage staff and volunteers, and drive sales while promoting Gift Aid and excellent donor service.

This role offers the chance to combine retail leadership with a meaningful purpose, helping fund vital palliative care for local patients and families.

Qualifications

• Retail management or supervisory experience.
• Strong organisational skills and the ability to motivate a team.
• Good communication, basic IT and numeracy skills.
• Experience in fashion retail, charity retail or working with volunteers is an advantage.

Responsibilities

• Manage day-to-day shop operations, stock, pricing and merchandising.
• Lead, support and motivate staff and volunteers.
• Deliver excellent customer and donor service.
• Promote Gift Aid and help maximise sales income.
• Maintain accurate cash handling, banking and records.
• Ensure the shop is safe, compliant and welcoming.
• Work flexibly across Hospice retail locations, including weekends and bank holidays.

Skills

Retail management

Team motivation

Communication skills

IT literacy

Numeracy

Job description

At our hospice, every role plays a part in providing exceptional care and comfort to patients and their families. If you're caring, compassionate, and committed to making a difference, we’d love to hear from you.

Your next retail role could help local hospice care.

Woking & Sam Beare Hospice is looking for a motivated Shop Manager to run our new charity shop. Our shops generate vital income to support specialist palliative and end of life care for patients, carers and families across North West Surrey.In this rewarding role, you will manage daily shop operations, support colleagues and volunteers, oversee stock, pricing and merchandising, promote Gift Aid and ensure customers and donors receive a warm, professional welcome.

Key responsibilities

• Manage day-to-day shop operations, stock, pricing and merchandising.
• Lead, support and motivate staff and volunteers.
• Deliver excellent customer and donor service.
• Promote Gift Aid and help maximise sales income.
• Maintain accurate cash handling, banking and records.
• Ensure the shop is safe, compliant and welcoming.
• Work flexibly across Hospice retail locations, including weekends and bank holidays.

About you

We are looking for someone with retail management or supervisory experience, strong organisational skills and the ability to motivate a team. You will be confident working with customers, donors, colleagues and volunteers.

Good communication, basic IT and numeracy skills are important. Experience in fashion retail, charity retail or working with volunteers would be an advantage.

This is a great opportunity to combine retail leadership with purpose, helping raise vital income for local hospice care.If you are passionate about retail, people and making a difference in the community, we would love to hear from you.

Please download to view supporting documents below.

Retail Shop Manager Chessington August 2026.pdf

Woking and Sam Beare Hospice and Wellbeing Care

Goldsworth Park CentreWokingSurreyGU21 3LGUnited Kingdom