Store Manager

St Christopher's Hospice; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

St Christopher's Hospice in Greater London is seeking a Store Manager to run one of our busy high street shops. You will oversee stock, staffing, compliance, opening/closing, and cash handling, reporting to an Area Manager.

You will foster a welcoming environment for volunteers and staff while delivering effective retail operations. The role requires supervisory experience with a hands-on approach, strong people skills, and the ability to meet commercial targets in a bustling charity retail

Qualifications

• Experience leading a team of staff and volunteers.
• Proven ability to manage stock, pricing, and display of donated items.
• Strong customer service ethos with a track record of meeting sales targets.

Responsibilities

• Oversee stock journey from sorting to display and sale.
• Open and close store and ensure cash handling compliance.
• Lead and supervise volunteers and Assistant Managers.
• Ensure health and safety compliance and maintain high standards of stock integrity.
• Report to Area Manager on store performance and issues.

Skills

Staff management

Stock control

Cash handling

Customer service

KPI targets

Job description

You'll be responsible for running one of our successful and fast-paced high street stores, overseeing all areas including stock, staff, and compliance. You'll take accountability for the success of the store and will report into an Area Manager. You'll be responsible for opening and closing, as well as all compliance matters including health and safety and cash handling.

You'll be managing all areas of our stock journey, from sorting, pricing, and displaying donations to making a sale. Expect a varied role where no two days are the same and you see items you've never seen before every day. You'll be making sure all these steps are undertaken in the most effective possible way to meet the demands of the store.

This is a management position and includes supervising Assistant Management and a team of extraordinary volunteers. They are all critical to success and it'll be your job to create a welcoming environment for everyone while still getting the job done.

Do you have a passion for quality retailing, being part of your local community, and want to be a part of the sustainable fashion movement?, You'll have excellent experience in a busy, hands-on environment where you are used to getting things done at pace

You'll have demonstrable experience in a supervisory or management position overseeing a team of people, including training and managing performance

You'll have experience in a customer facing environment where you've delivered great customer service throughout your working day

You'll have experience working to targets and KPI's, making commercial decisions to meet them

Retail experience is desirable but not essential

You'll have great people skills and the ability to lead and supervise paid and voluntary staff

You should have the ability to problem solve and work under pressure while being self-motivated and driven

If this sounds like you, come and join the trading team at St Christopher's where you will be working in one of our 20+ high street stores across South East London., We are proud to offer world class palliative and end of life care to everyone who needs it, whenever or wherever that may be. We are also here for the people closest to you, as we often say, we're more than just a hospice. We are proud of our community programmes that offer practical, emotional and spiritual support to over 7,500 people in the local area, most of whom we will help to continue living at home.

Being part of the retail and trading arm of the Hospice means raising vital funds to support this mission.