Store Supervisor

Willowbrook Hospice; Knowsley; On-site; GBP 21,000 - 27,000; Full time

Job summary

Willowbrook Hospice in Prescot (Knowsley) is seeking a Shop Supervisor to support the day-to-day running of the Prescot shop and maximise income for hospice care. You’ll supervise volunteers, lead merchandising efforts, and help online sales across our retail network.

This varied role offers frontline customer service, staff coordination and community engagement, with opportunities for training and development within a supportive charity team.

Qualifications

• Previous supervisory or management experience, ideally within retail or customer service.
• Enjoys leading and motivating volunteers and working with a wide range of people.
• Excellent communication and organisational skills.
• Proactive, dependable and able to work on own initiative.
• Delivers outstanding customer service with a positive, can-do attitude.
• Flexible and willing to support across multiple retail locations when required.

Responsibilities

• Supporting the day-to-day operation of the shop and providing cover in the absence of the Shop Manager.
• Supervising, supporting and training volunteers to create a positive and engaging environment.
• Maximising sales through effective merchandising, stock management and Gift Aid promotion.
• Delivering excellent customer service and maintaining high retail standards.
• Supporting volunteer recruitment and ensuring adequate staffing levels across trading hours.
• Assisting with stock distribution across the hospice retail network and supporting online sales activities.
• Building strong relationships within the local community to increase support for the Hospice.

Skills

Supervisory experience

Volunteer leadership

Communication

Organisational skills

Customer service

Proactive

Flexible

Job description

Are you passionate about retail, customer service and making a difference in your local community?

Willowbrook Hospice is looking for an enthusiastic and motivated Shop Supervisor to support the day-to-day running of our Prescot shop and help maximise income that directly supports hospice care across our community. As part of our Retail Team, you'll play an important role in creating a welcoming shopping experience, supporting volunteers and ensuring our shops continue to thrive.

This is a varied and rewarding position where no two days are the same. From supervising volunteers and merchandising stock to supporting sales initiatives and managing shop operations, you'll help ensure every donation and purchase makes a real difference.

Your Responsibilities

• Supporting the day-to-day operation of the shop and providing cover in the absence of the Shop Manager.
• Supervising, supporting and training volunteers to create a positive and engaging environment.
• Maximising sales through effective merchandising, stock management and Gift Aid promotion.
• Delivering excellent customer service and maintaining high retail standards.
• Supporting volunteer recruitment and ensuring adequate staffing levels across trading hours.
• Assisting with stock distribution across the hospice retail network and supporting online sales activities.
• Building strong relationships within the local community to increase support for the Hospice.

About You

• Has previous supervisory or management experience, ideally within a retail or customer service environment.
• Enjoys leading and motivating volunteers and working with a wide range of people.
• Has excellent communication and organisational skills.
• Is proactive, dependable and able to work on their own initiative.
• Delivers outstanding customer service and has a positive, can-do attitude.
• Is flexible and willing to support across multiple retail locations when required.

At Willowbrook Hospice, every item sold helps us continue providing vital care and support to patients and families across our community. By joining our Retail Team, you'll be part of a friendly, supportive organisation where your contribution has a direct impact.

• The opportunity to make a genuine difference in your community
• A welcoming and supportive team environment
• Ongoing training and development opportunities
• A varied and rewarding role where every day brings something different
• The chance to work for a respected local charity whose values are at the heart of everything we do

If you're looking for a rewarding retail role where your skills can help support compassionate hospice care, we'd love to hear from you.