Retail Manager

Southern Hospice Group; Chichester; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company pension scheme

NHS pension scheme

Up to 35 days' annual leave

On-site education support

Bupa access

Free parking

Gym discounts

Employee Assistance Programme

Death in Service

Job summary

Southern Hospice Group is seeking a Retail Shop Manager to lead a busy shop in Bognor and support travel to the hospice network across Sussex. You will manage staff and volunteers, ensure excellent customer service, and drive income through effective retail operations.

The role requires leadership, a strong customer service ethos, and the ability to work across multiple sites, with full induction provided.

Qualifications

• GCSE level or equivalent.
• Proven leadership experience.
• Retail experience in charity, fashion or hospitality sectors.
• Retail management with budget accountability.
• Excellent interpersonal and communication skills.

Responsibilities

• Use people skills to help deliver income to the hospice.
• Lead and support a team of staff and volunteers; manage and motivate.
• Oversee stock control and Gift Aid capture.
• Handle daily cash and banking procedures with accuracy.
• Ensure shop and site safety and security; maintain a welcoming environment.
• Travel regularly to other shops, the Retail Distribution Centre and hospices.

Skills

Leadership experience

Customer service

Interpersonal skills

Team management

Budget accountability

Driving licence

Education

GCSE level

Job description

Our Shops and Distribution Centres provide one of our most important revenue streams and offer quality items and a friendly service. At a time of continued expansion, we currently have the following vacancy:

• Would you like to work for a much-loved local charity?
• Do you have a passion for fashion and quality homewares?
• Would you like to join a highly successful retail team?
• As a Retail Shop Manager, it will be helpful if you have retail and customer service skills, although full training will be given. Responsibilities include Using people skills to help deliver income to the hospice. Helping to give excellent customer service, assisting in managing a team of staff and volunteers, stock control, Gift Aid capture, daily cash handling and banking, ensuring the staff, volunteers, the shop and the site are safe and secure. You will be energetic and love variety and keeping our shop attractive. You will have responsibility for all aspects of the business after full induction training., Location: The post is based at the Chestnut Tree House shop in Bognor, but involves regular travel to the hospices, the Retail Distribution Centre and to other shops in Sussex. The role may involve managing and supporting in other shops as requested.
  
• A good standard of general education to GCSE level or equivalent and/or qualified by experience
• Proven leadership experience
• Previous retail experience in either in the charity, fashion or hospitality sectors
• Retail management experience with budget accountability
• Good interpersonal skills with ability to motivate and influence individuals and teams
• Able to interact and collaborate effectively to support colleagues and other departments
• Good written and verbal communications skills with the ability to give written and verbal instructions effectively
• Able to communicate confidently with a wide range of people and with sensitivity
• Able to assess situations and defuse conflict situations positively
• A team player with the ability to work on own initiative
• Able to respond positively to changing demands
• Able to deliver on deadlines, maintaining accuracy and attention to detail
• A valid UK driving licence and the ability to travel frequently throughout the working day across the catchment area for the hospice, We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.
  Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.
• Chestnut Tree House is the children's hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions. St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services. Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.
• Company pension scheme or NHS pension scheme for eligible employees
• Up to 35 days' annual leave inclusive of bank holidays
• On-site education support and study leave opportunities
• Option to access Bupa and cover your everyday cost of healthcare for less
• Free parking, subsidised meals and various social activities
• Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
• Employee Assistance Programme
• Death in Service