Assistant Shop Manager

Bolton Hospice; United Kingdom; On-site; GBP 23,499 - 28,722; Full time

Benefits offered by this job

35 days annual leave including bank holidays

Generous enhanced maternity package

Contributory pension scheme

Life assurance

Free parking

Healthcare cash plan

Subsidised meals

Excellent training opportunities

Job summary

Bolton Hospice is looking for an Assistant Shop Manager to aid in the daily operations of their Little Lever shop. The role requires strong supervisory experience and excellent customer service skills, aiming to maximise sales while supporting a dedicated cause.

You will work in a compassionate environment, directly impacting local patients and families. Benefits include 35 days of annual leave, enhanced maternity packages, and training opportunities that foster professional development.

Qualifications

• Previous supervisory or management experience required.
• Strong communication and customer service skills necessary.
• Passion for supporting Bolton Hospice values.

Responsibilities

• Support the running of the Little Lever shop to maximise sales.
• Assist with effective stock management and visual merchandising.
• Deputise for the Shop Manager in their absence.

Skills

Supervisory or management experience

Excellent communication skills

Excellent customer service skills

Team-focused approach

Ability to prioritise workload

Confidence in working towards targets

Job description

For over 30 years, Bolton Hospice has provided free specialist care and support to local people living with terminal and life‑limiting illnesses, both at the Hospice and in their own homes. Our work is made possible by the dedication of our staff, volunteers, and supporters across the community.

Our retail stores play a vital role in raising the funds and awareness needed to support our services. As we continue to grow and improve, we're looking for people who share our values and want to make a meaningful difference.

If you're looking for a rewarding role where your work will directly support local patients and families, this is an exciting opportunity to join a respected local charity and help us continue delivering compassionate care when it's needed most.

Salary £26,111 per annum

Full time - 37.5 hours per week

Including weekends & bank holidays on a rota basis

Closing date for applications: Sunday 5th July

The Role

As Assistant Shop Manager, you'll support the day‑to‑day running of our Little Lever shop, helping to maximise sales and income through excellent customer service, effective stock management, visual merchandising, Gift Aid, and volunteer support. You'll work closely with the Shop Manager and deputise in their absence, ensuring the shop operates smoothly and successfully.

What You Need:

You will have previous supervisory or management experience, excellent communication and customer service skills, and a genuine enthusiasm for working with volunteers. A strong team‑focused approach, the ability to prioritise a varied workload, and confidence working towards targets are essential. You will be flexible and willing to provide cover across our retail network when required. Experience in charity retail and Gift Aid is desirable but not essential. Most importantly, you will be passionate about supporting Bolton Hospice and committed to our values of compassion, respect, professionalism, excellence, inclusivity, and collaboration.

Why Bolton Hospice?

Because our purpose is caring for all our patients and those most important to them really well, together with creating a great place to work for all our people. You will have working within a friendly and committed team, based within our charity shops and the main Hospice site. You’ll be supported to develop and implement your own ideas to make a positive impact on income and the customer experience. We offer our employees an attractive benefits package, including 35 days annual leave including bank holidays, rising to 40 days with long service (pro rata for part‑time), generous enhanced maternity package, contributory pension scheme, life assurance, free parking, healthcare cash plan, subsidised meals, option to apply for Blue Light Card and excellent training opportunities. We also offer continuity of service from the NHS with respect to pension and holiday allowance.

Closing Date for Applications: Sunday 5th July 2026

Interviews: Thursday 16th July 2026

Please note, this vacancy may close early if sufficient applications are received.