Shop Manager Richmond

HBHR; Richmond; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

9% employer pension contribution

Enhanced family leave and pay

Generous annual leave

Staff discount on online shop

Job summary

North Yorkshire Hospice Care is seeking a Shop Manager in Richmond to lead a charity shop team, drive sales, and deliver excellent donor and customer service. You will oversee stock, merchandising and EPOS, and work with the Retail Area Manager to grow community impact.

The role focuses on achieving targets, developing a shop plan, and promoting the charity’s values through effective leadership of staff and volunteers.

Qualifications

• Proven experience in retail management.
• Experience leading teams including volunteers.
• Ability to meet targets and KPIs.

Responsibilities

• Lead and inspire the shop team to be customer-focused and commercially successful.
• Drive sales in-store and online, maximise donations and Gift Aid.
• Manage merchandising, stock and EPOS opportunities, develop a shop plan.

Skills

Proven experience in retail management

Team leadership

EPOS system experience

Tools

EPOS system

Job description

Employment Type

Permanent

Application Start Date

29-09-2026

Application End Date

15-10-2026

State/County

North Yorkshire

DL10 4QA

Country

United Kingdom

Work Style

On-site

Retail

Category

Management and supervisory

Position

Other management

Experience

Proven experience in retail management

Description

Shop Manager Richmond
Permanent Contract
Location: Richmond, 3 Finkle Street, Richmond, DL10 4QA
Hours: 37.5 hours (5 over 7 days per week)
Salary: £26,396.89 per annum
Closing date: 15th October 2026 (the advert may close early if we receive a sufficient number of suitable applications)
Brand: Herriot Hospice Homecare Charity Shops

Do you want to be part of an organisation that makes a real difference to our local communities? Our family of services including Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s Hospice provide vital support to people when they need it most. Our vision is of a community where everyone gets the care they need, want and deserve You can help make that a reality.

We are an independent charity powered by local communities. Every day, we help to improve quality of life for people living with terminal illness, bereavement and mental health concerns, because our belief is that no one should suffer. Our incredible teams work together to make this happen.

About the role

As Shop Manager, you’ll lead and inspire a team to create a thriving, customer-focused and commercially successful shop. You’ll drive sales both in-store and through online platforms, ensuring we make the most of every donation and deliver an exceptional experience for our customers and donors.
You’ll be responsible for the day-to-day running of the shop, from merchandising and stock management to achieving sales targets, managing takings and maximising Gift Aid and EPOS opportunities. Working closely with the Retail Area Manager, you’ll develop and deliver a shop plan, using data, customer insight and creative ideas to grow sales, engage the local community and raise awareness of North Yorkshire Hospice Care.
You’ll also play a key role in building a strong and motivated team, supporting recruitment, training, development and performance, while creating an inclusive environment where employees and volunteers can thrive.

About You

You’ll be an empowering people manager with experience of working in charity, commercial or independent retail, ideally at Assistant Manager level or above. You’ll be confident working to targets and KPIs, with strong sales, customer service and merchandising skills and a passion for delivering results.
You’ll be a confident communicator and organised, commercially minded individual who can spot opportunities to increase sales, improve stock management and make the most of online and in-store selling opportunities. Experience using an EPOS system and managing or leading teams, including volunteers, is essential.
You’ll thrive in a fast-paced and varied environment, be passionate about sustainable retail and have a good understanding of current retail trends and the marketplace. Most importantly, you’ll be collaborative, enthusiastic and committed to making a difference through North Yorkshire Hospice Care’s values and work.

How we look after you

• We put people first in all that we do, which includes our own team
• Wellbeing and resilience support with a dedicated team by your side
• Flexible and hybrid working for many roles
• A supportive and caring environment
• Opportunities to grow, develop and progress, with culture of lifelong learning
• Benefits include 9% employer pension contribution, enhanced family leave and pay, generous annual leave, staff discount on our online shop, shopping and lifestyle discounts platform.

Our values

• We put the people who use our services at the heart of everything we do
• We are caring and compassionate
• We are personal and supportive in our approach
• We engage positively
• We are responsive
• We are driven to do better
• We are fair
• We are professional
• We work collaboratively
• We are accountable

Living out our values

• Our behaviour framework puts our values in the context of our everyday work. See what this includes at saintmichaelshospice.org/behaviour-framework
• We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation. As part of our commitment to equality, diversity and inclusion, we collect and monitor EDI data of applicants to help us ensure that our policies and procedures are effective in promoting equality. The information you provide in the Equality, Diversity, and Inclusion section of the application form will have no bearing on your application, it is only used for diversity monitoring and is not visible to hiring managers.
• We believe that children, young people and adults should never experience abuse of any kind. Our safer recruitment and safeguarding processes help protect those accessing our services. Please see our safeguarding statement on our website: saintmichaelshospice.org/safeguarding-statement
• If you require any support or adjustments to be able to apply for this role, please let us know by emailing [e-mail]
• We will need to complete satisfactory pre-employment checks before appointing you. These include but are not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. We will cover the cost of these.

PLEASE NOTE: Unfortunately, we are not currently able to consider applicants who require sponsorship to work in the UK.

North Yorkshire Hospice Care has a duty to protect those who receive our support. Roles within our organisation are exempt from the Rehabilitation of Offenders Act 1974. All applicants aged 16 or over who are offered employment will be subject to a Disclosure and Barring Service (DBS) check before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, and convictions. Applicants will not be discriminated against due to convictions and cautions, but will be considered on their merit. Should a successful candidate have any convictions or cautions, the nature of the position and the circumstances and background of the offences will determine if it is possible to proceed with the appointment.

North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).