Shop Manager

Sue Ryder; Exmouth; On-site; GBP 19,000 - 24,000; Full time

Job summary

A charity organization in Exmouth is seeking an experienced Shop Manager to lead their team and manage retail operations. This role involves driving sales, ensuring excellent customer service, and engaging with the community to increase donations. Candidates should have a background in retail, strong leadership skills, and a proactive attitude. Benefits include 27 days holiday, a pension scheme, and employee discounts.

Benefits

27 days holiday plus bank holidays

Company pension scheme

Staff discount with retailers

Refer a Friend scheme - £250 payment

Enhanced family leave benefits

Access to Employee support programme

Qualifications

• Experience managing a retail shop or charity store.
• Ability to lead and motivate a team, including volunteers.
• Proficiency in financial management and IT.

Responsibilities

• Drive sales and meet business goals.
• Ensure excellent customer service.
• Recruit, train, and retain a volunteer team.
• Maintain high standards of merchandising and safety.
• Manage stock processes effectively.

Skills

Retail management

Team leadership

Customer service

Commercial awareness

IT administration

Job description

Shop Manager

22 Exeter Road, Exmouth, EX8 1PP

37.5 hours per week including weekends

£23,053.72 pa plus competitive reward and benefit scheme

About you

Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Exmouth shop and contribute to the work we do across Sue Ryder!

To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.

Other responsibilities include

• As Shop Manager you will be using your skills and retail experience to drive business, push sales and achieve targets.
• Lead your team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Recruit, train & retain a volunteer team, who'll look to you for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
• Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
• Manage effective stock processes through the Epos operation.

Competitive Benefits Package

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Access to Employee support programme
• and lots more. Please visit our careers website for the full list.

Closing date

6th August

Interview date

TBC

We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments at any stage by contacting

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