Shop Manager

British Red Cross; England; Hybrid; GBP 24,000; Full time

Job summary

A leading charity organization in Hampshire is seeking a Shop Manager to lead its retail team. The role involves overseeing shop operations, achieving financial targets, and representing the charity's core values. Candidates should have supervisory retail experience, strong customer service abilities, and a passion for the charity's mission. The position offers flexible working options, generous leave, and various benefits, contributing to a supportive and inclusive workplace.

Benefits

Flexible working

36 days annual leave

Pension scheme

Learning & Development opportunities

Employee discounts

Wellbeing Support

Cycle2Work scheme

Qualifications

• Retail experience at supervisory level with strong customer service skills.
• Proven skills in team management and development.
• Ability to work with targets and initiate results.
• Experience in cash handling and organizational duties.
• Knowledge of the British Red Cross cause.

Responsibilities

• Lead the shop team to enhance customer shopping experience.
• Maintain effective shop floor operations.
• Design and implement shop layout to connect with customers.
• Achieve financial targets and manage training for new staff.
• Represent the British Red Cross with high standards.

Skills

Retail experience at supervisory level

Outstanding customer service

Proven management skills

PC and IT skills

Entrepreneurial mindset

Job description

Shop Manager

Location : Ringwood, Hampshire

Salary : £23,850 per annum

Hours : 35 per week

Contract : Permanent

Are you ready to lead the team representing the British Red Cross in your community? We’re in search of an enthusiastic Shop Manager to lead our friendly charity shop. If you’re a retail expert with a knack for motivating a team, this role offers a chance to shine! Come join our journey to spread kindness.

What will a day in the life of a Shop Manager involve?

• Leading a team that provides a brilliant shopping experience for your customers.
• Working on the shop floor, to coordinating activity "behind the scenes nihil" and ensuring no two days are the same.
• Designing the perfect layout and environment that helps connect your customers to our cause.
• Being responsible for achieving financial targets and inducting, training, and managing new staff and volunteers.
• Representing the British Red Cross to a high standard and embodying our core values.

To be a successful Shop Manager, what will you need?

• Retail experience at supervisory level with the ability toמך deliver outstanding customer service and be comfortable with organisational and cash‑handling duties.
• Proven management skills to develop and inspire your team and get the best out of people.
• An entrepreneurial mindset – able to work to targets, using initiative to achieve fantastic results.
• PC and IT skills experience.
• Passion for the British Red Cross cause and the knowledge to promote the shop in your community as the charity retailer of choice.

Closing date for applications is 23.59 on Wednesday 21st January 2026.

In return for your commitment and expertise, you’ll get :

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK‑based roles. During your application you’ll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders.