Shop Manager

Greggs; Belfast; On-site; GBP 100,000 - 125,000; Full time

Job summary

A popular food retailer in Belfast seeks a Shop Manager to lead a dynamic team and deliver outstanding service across various channels. You will be responsible for maintaining shop standards, driving performance through team engagement, and ensuring a clean, welcoming environment for customers. Ideal candidates will have experience in retail or food service, demonstrating excellent leadership and customer service skills. This role offers competitive pay, benefits, and opportunities for growth.

Benefits

Competitive pay plus commission

Colleague discount

Free hot drinks during shifts

Paid breaks

Profit sharing

Health and Wellbeing App

Career growth holiday entitlement

Colleague share plans

Pension scheme

Employee assistance helpline

Long service awards

Savings and discounts

Qualifications

• Experience as a Supervisor or Line Manager in a food-on-the-go environment.
• Track record of delivering excellent customer service.
• Supportive of an inclusive culture.

Responsibilities

• Lead the team to deliver results and maintain shop standards.
• Drive performance through recruitment, training, and engagement.
• Ensure cleanliness, stock levels, and a welcoming environment.

Skills

Customer service

Team leadership

Food preparation

Job description

About the role

Join us as a Shop Manager andyou’lllead andmotivate your team to deliver fast and friendly service to our customers. We serve our customers acrossa number ofdifferent channels; in-shop, delivery,Click+Collect and drive thru. You’llbe responsible formaking sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two days will be the same, during a typical day at work you can expect to :

• Leadthe team to deliver amazing results andmaintainthe excellent standards of the shop
• Drive high performance through recruitment, trainingand development,and colleague engagement
• Keepa close eye on things like wage controls, waste controls and customer service standards
• Roll your sleeves up and get involved in food preparationandserving customers
• Ensure the shop is clean, well-stocked and welcoming

What we can offer you

• Competitive pay plus commission
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance and app helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing

About you

If you have a track recordas a Supervisoror Line Manager, havelots of experience delivering excellent customer serviceand have workedin a food-on-the-go environment or within retail, this could be the role for you. You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you’ll fit right in here. Apply now and get ready for the next exciting step in your career!

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here : .