Shop Assistant

Sue Ryder; West Carr; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

15 hours weekend work

Staff discount

Company pension

Sick pay

Healthcare cash plan

Death in Service

Refer a Friend

Job summary

Sue Ryder in Hull is seeking a Shop Assistant to help create a well-presented shop and deliver great customer service. You will sort and size stock and assist customers, with occasional heavy lifting and stock movement.

Role involves weekend hours (15 hours), with flexible cover for holidays and sickness. Benefits include pension, staff discount, and a supportive team environment at the Holderness Road shop.

Qualifications

• Excellent customer service in a fast-paced shop environment.
• Able to handle cash and till operations accurately.
• Basic IT skills (emails, messaging, video calls).
• Strong organisational skills and attentiveness to detail.
• Experience working alone or in lone-working situations.

Responsibilities

• Sort and size stock and assist customers with purchases.
• Maximise donated income through stock generation and pricing.
• Maintain merchandising and housekeeping to health and safety standards.
• Act as a Sue Ryder brand ambassador during in-store campaigns.

Skills

Customer service

Cash handling

IT basics

Organisational skills

Lone working

Tools

Cash register

Job description

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off. A busy, well-stocked charity shop with convenient parking for dropping in your donations. About you Do you have excellent customer service skills? Are you comfortable working in a busy fast paced environment? If so come and support our shop team in our Holderness Road, Hull store and contribute to the work we do across Sue Ryder! As our new Shop Assistant, you will help us to create a well-presented shop where customers get great service. You will sort and size stock and be on hand to help customers with their purchases. Remember that you could often be moving stock - which may involve lifting heavy goods or furniture. Other responsibilities include:

• To help maximise donated income through proactive stock generation, optimum pricing, processing stock to agreed levels and stock planning.
• Set high standards of merchandising and housekeeping, ensuring you and your colleagues' health and safety is a priority.
• Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.

Customer Service Experience

• Cash Handling/Till work
• Basic IT skills (emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience

Desirable Criteria

• High street retail/leisure/hospitality background
• KPI and target experience
• Team Player
• Merchandising/Stock rotation

Be there when it matters.

Benefits & Perks:

• Shopping Centre, Holderness Rd, Hull HU9 2AA
• 15 hours - Weekend Saturdays and Sundays with flexibility for Holidays/sickness during the week.
• £12.71 per hour plus reward and benefit scheme, Competitive Benefits Package
• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme
• £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme
• and lots more.

Closing date: 17th Aug Interview date: 24th August

If you want more than just a job, we want you. Join the team and be there when it matters. https://www.sueryder.org/jobs/why-work-for-sue-ryder

Our Commitment to Equity, Diversity and Inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities. As a Disability Confident Committed employer, we're proud to support the 'Offer an Interview' scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to compete an application or participate fully in the interview process, please email [e-mail]. Once in post you'll have access to staff and volunteer networks for LGBTQ+ colleagues, Global Cultures, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments. For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusionJoin us in creating a culture where everyone feels respected, valued, and able to thrive. Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.