Shift Team Leader: Hospitality & Bar Service

SmartRecruiters, Inc.; Scotland; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

Career progression across Greene King

33% staff discount on brands

15% discount for family

Employee assistance program

Enhanced maternity/paternity policies

Menopause Friendly Employer

50% discount at Greene King Inns/hot</

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Job summary

Greene King is seeking a Team Leader to guide a busy shift, ensuring standards are met and customers receive a warm, memorable experience. You will deputise for management, coordinate the team, and keep the bar safe, legal, and well-presented.

You will lead by example, stay composed under pressure, and foster a welcoming atmosphere while upholding allergen controls and safety procedures. A commitment to great service is essential.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Be a role model to the team, delivering great service.
• Think on your feet and adapt to busy shifts.
• Demonstrate a positive can-do attitude and teamwork.
• Sufficient spoken and written English to perform the role safely.

Responsibilities

• Provide customers with a heartfelt and memorable experience each visit.
• Deputise for the management team and resolve any issues during their absence.
• Organise and coordinate the team during a busy shift for smooth operations.
• Keep the bar safe, legal, and clean, addressing issues quickly and safely.

Skills

Attention to detail

Customer service

Adaptability

Team player

English proficiency

Job description

Greene King is seeking a Team Leader to guide a busy shift, ensuring standards are met and customers receive a warm, memorable experience. You will deputise for management, coordinate the team, and keep the bar safe, legal, and well-presented.

You will lead by example, stay composed under pressure, and foster a welcoming atmosphere while upholding allergen controls and safety procedures. A commitment to great service is essential.