Shift Leader: Bar Service & Team Excellence

Greene King; Chatham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discounts on brands

Free employee assistance program

Enhanced parental policies

Menopause Friendly Employer

Refer a friend bonus

Wagestream access

Retail discounts (up to 30%)

Job summary

Greene King is seeking a Team Leader to guide a busy pub team and deliver a warm, memorable experience for guests. You’ll support the management, coordinate staffing during peak hours, and ensure safety, legality, and cleanliness on the bar.

The role emphasizes hands-on leadership, excellent service, and a proactive approach to problem solving. Your ability to communicate well in English, stay detail-oriented, and model outstanding service will help your team thrive in a fast-paced environment

Qualifications

• Provide customers with a heartfelt and memorable experience on every visit.
• Deputise for the management team and resolve issues in their absence.
• Organise and coordinate the team during busy shifts, ensuring smooth delivery.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with promptly.

Skills

Eye for detail

Role model for service

Adaptability

Positive can-do attitude

English proficiency

Job description

Greene King is seeking a Team Leader to guide a busy pub team and deliver a warm, memorable experience for guests. You’ll support the management, coordinate staffing during peak hours, and ensure safety, legality, and cleanliness on the bar.

The role emphasizes hands-on leadership, excellent service, and a proactive approach to problem solving. Your ability to communicate well in English, stay detail-oriented, and model outstanding service will help your team thrive in a fast-paced environment