Team Leader: Bar Service & Guest Experience

SmartRecruiters, Inc.; Whitehall; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

33% discount on brands for you

15% discount for loved ones on brands

Free employee assistance program

Enhanced family-friendly policies

Menopause Friendly Employer

50% discount at Greene King Inns and 被

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts up to 30%

Job summary

Greene King pubs is seeking a Team Leader to guide shifts, uphold high standards, and keep customers happy. You will support the management team, coordinate staff during busy periods, and ensure the bar is safe, legal, and clean at all times.

We value attention to detail, teamwork, and a passion for great service. A positive attitude and strong English communication are essential to succeed in this role.

Qualifications

• Provide customers with a heartfelt and memorable experience each visit.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with quickly and safely.
• A great eye for detail to ensure every pint is poured to perfection.
• Be a role model to the team on giving great service and a warm welcome.
• Think on your feet and adapt to challenges during a busy shift.
• Positive can-do attitude and true team player.
• Sufficient spoken and written English to perform the role safely.

Responsibilities

• Lead by example to keep shifts running smoothly and ensure high standards.
• Support the management team and resolve issues as they arise.
• Coordinate the team during busy periods to maintain service quality.
• Ensure bar safety, legality, cleanliness and allergen controls.

Skills

Team leadership

Customer service

Communication

English proficiency

Job description

Greene King pubs is seeking a Team Leader to guide shifts, uphold high standards, and keep customers happy. You will support the management team, coordinate staff during busy periods, and ensure the bar is safe, legal, and clean at all times.

We value attention to detail, teamwork, and a passion for great service. A positive attitude and strong English communication are essential to succeed in this role.