Shift Leader - Hospitality & Team Performance

Proper Locals - BRA_206; Benfleet; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension contribution

Career progression

Discounts on brands

Employee assistance program

Wagestream access

Retail discounts

Job summary

Greene King is seeking a Team Leader to supervise a busy shift at one of our community pubs. You’ll lead by example, ensuring high standards, a warm welcome, and smooth service from the bar to the dining area.

You’ll deputise for management, resolve issues quickly, and support the team with safety, compliance and training. A positive attitude and a hands-on approach are essential for success.

Qualifications

• A passion for delivering heartfelt, memorable guest experiences.
• Ability to deputise for management and resolve issues swiftly.
• Organise and coordinate a busy shift for smooth service.
• Maintain a safe, legal, and clean bar environment.

Responsibilities

• Lead by example to ensure high standards and strong customer focus.
• Deputise for management and resolve issues during shifts.
• Coordinate team activities to run shifts like clockwork.
• Ensure compliance, safety, and excellent service for every guest.

Skills

Customer service

Leadership

Teamwork

Communication

Problem solving

Job description

Greene King is seeking a Team Leader to supervise a busy shift at one of our community pubs. You’ll lead by example, ensuring high standards, a warm welcome, and smooth service from the bar to the dining area.

You’ll deputise for management, resolve issues quickly, and support the team with safety, compliance and training. A positive attitude and a hands-on approach are essential for success.