Team Leader - Bar Service & Guest Experience

Greene King; Southampton; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Discounts on food & drink

Pension contribution

Wage access via Wagestream

Employee assistance program

Maternity/Paternity policies

Menopause Friendly Employer

Staff discounts at Greene King Inns &

Refer a friend incentive up to £1,500

Job summary

Greene King is seeking a Team Leader to inspire the team and ensure shifts run smoothly. You’ll empower staff to deliver a memorable customer experience and model excellent service while maintaining safety and compliance throughout the venue.

Join a supportive team in a busy pub environment, with opportunities for development across Greene King’s brands and a range of staff benefits. Your leadership will help uphold high standards and customer satisfaction on every shift.

Qualifications

• Proven customer service excellence and ability to motivate a team.
• Able to deputise for management and resolve issues quickly.
• Organise and coordinate staff during busy shifts to maintain service standards.
• Ensure the bar and venue remain safe, legal, and clean at all times.

Responsibilities

• Provide customers with a memorable experience each visit.
• Deputise for the management team and resolve issues during absence.
• Organise and coordinate the team to run shifts smoothly.
• Keep the bar area safe, compliant, and clean, addressing issues promptly.

Skills

Customer service

Team leadership

Shift coordination

Safety compliance

Job description

Greene King is seeking a Team Leader to inspire the team and ensure shifts run smoothly. You’ll empower staff to deliver a memorable customer experience and model excellent service while maintaining safety and compliance throughout the venue.

Join a supportive team in a busy pub environment, with opportunities for development across Greene King’s brands and a range of staff benefits. Your leadership will help uphold high standards and customer satisfaction on every shift.