Shift Team Leader — Exceptional Hospitality & Service

Greene King; Havant; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension contributions

Discounts on brands (33%)

Free employee assistance program

Maternity/paternity policies

Menopause Friendly Employer

Hotel/inn discounts (50%)

Refer a friend bonus up to £1,500

Wagestream access

Job summary

Greene King’s Hungry Horse chain is seeking a Team Leader to drive high standards and ensure the shift runs like clockwork. You’ll lead by example, support the team, and keep customers happy with great service across busy periods.

With a focus on safety, legality, and a welcoming atmosphere, you’ll deputise for management, coordinate tasks, and model outstanding hospitality. English fluency and a positive, collaborative attitude are essential.

Qualifications

• Experience deputising for management and resolving issues in absence.
• Experience organising and coordinating a team during busy shifts.
• Ensure bar safety, legality, and cleanliness with quick issue resolution.

Responsibilities

• Provide customers with a heartfelt and memorable experience on every visit.
• Deputise for the management team and resolve issues in their absence.
• Organise and coordinate the team during busy shifts to ensure smooth operations.
• Keep the bar safe, legal, and clean, addressing issues quickly and safely.

Skills

Team leadership

Customer service

Problem solving

Communication

English proficiency

Job description

Greene King’s Hungry Horse chain is seeking a Team Leader to drive high standards and ensure the shift runs like clockwork. You’ll lead by example, support the team, and keep customers happy with great service across busy periods.

With a focus on safety, legality, and a welcoming atmosphere, you’ll deputise for management, coordinate tasks, and model outstanding hospitality. English fluency and a positive, collaborative attitude are essential.