Team Leader — Customer Experience & Shift Captain

Greene King; Wakefield; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Career progression

Pension contribution

Staff discounts on brands

Training and development

Refer a friend bonus £1,500

Wagestream

Employee assistance program

Discounts at Greene King Inns

Job summary

Greene King's Hungry Horse is looking for a Team Leader to run a busy shift with energy and care. You’ll support the management team, motivate the team, and ensure high standards of service and safety.

You’ll deliver memorable guest experiences, organise the team during peak times, keep the bar clean and compliant, and model great service. English communication and a positive, can-do attitude are essential.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve issues during absence.
• Help organise and coordinate the team during a busy shift.
• Ensure the bar is safe, legal and clean at all times.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Customer service

Team leadership

Shift coordination

Safety compliance

Job description

Greene King's Hungry Horse is looking for a Team Leader to run a busy shift with energy and care. You’ll support the management team, motivate the team, and ensure high standards of service and safety.

You’ll deliver memorable guest experiences, organise the team during peak times, keep the bar clean and compliant, and model great service. English communication and a positive, can-do attitude are essential.