Pub Team Leader - Lead Service, Growth & Perks

Greene King; Chertsey; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension contribution

Career development

33% staff discount for you, 15% for 1

Free employee assistance program

Enhanced maternity/paternity policies

Menopause Friendly Employer

50% discount at Greene King Inns and ¼

Refer a friend bonus up to £1,500

Wagestream

Retail discounts

Job summary

Greene King’s Hungry Horse pubs are seeking a Team Leader to guide the team and keep shifts running smoothly. You’ll ensure high standards, deliver a warm welcome, and keep customers satisfied through hands-on leadership.

You’ll deputise for management as needed, organise the team during busy periods, and ensure the bar operates safely, legally and efficiently while upholding the brand's service promises.

Qualifications

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely possible.

Responsibilities

• Lead the team to ensure smooth shift operations and high standards.
• Maintain a warm welcome and high level of service for all customers.
• Support management and resolve issues during peak times.
• Safely manage bar operations and ensure compliance with regulations.

Skills

Team leadership

Customer service

Attention to detail

Adaptability

Positive attitude

Communication

Job description

Greene King’s Hungry Horse pubs are seeking a Team Leader to guide the team and keep shifts running smoothly. You’ll ensure high standards, deliver a warm welcome, and keep customers satisfied through hands-on leadership.

You’ll deputise for management as needed, organise the team during busy periods, and ensure the bar operates safely, legally and efficiently while upholding the brand's service promises.