Shift Team Leader – Deliver Memorable Guest Experience

greene king; Willenhall; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Career development across Greene King"

33% discount for you and 15% for your…

Employee assistance program

Maternity and paternity policies

Menopause Friendly Employer

50% discount at Greene King Inns and 2

Refer a friend up to £1,500

Wagestream

Retail discounts

Job summary

Greene King’s Hungry Horse pub in the UK is hiring a Team Leader to guide the shift and support the management team. You’ll ensure excellent guest experiences, maintain high standards, and coach the team to deliver great service during busy periods.

As a Team Leader you’ll role-model teamwork, delegate tasks, and handle issues swiftly, keeping the bar safe, legal and welcoming for customers and colleagues. English communication is essential.

Qualifications

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely possible.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely possible.

Skills

Team leadership

Customer service

Attention to detail

Problem solving

Communication

Job description

Greene King’s Hungry Horse pub in the UK is hiring a Team Leader to guide the shift and support the management team. You’ll ensure excellent guest experiences, maintain high standards, and coach the team to deliver great service during busy periods.

As a Team Leader you’ll role-model teamwork, delegate tasks, and handle issues swiftly, keeping the bar safe, legal and welcoming for customers and colleagues. English communication is essential.