Shift Team Leader — Drive Exceptional Service & Safety

Greene King; Plymouth; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Career development across brands

33% discount on all brands 15% for +1

Free employee assistance program

Enhanced parental policies

Menopause Friendly Employer

50% discount at Greene King Inns and ¼

Refer a friend – up to £1,500

Wagestream – access wages early

Retail discounts – up to 30% at Supern

Job summary

Greene King’s Hungry Horse pub in the UK is seeking a Team Leader who will lead by example, ensuring the shift runs smoothly and the team has everything they need. You’ll uphold high standards, deliver a warm welcome to customers, and deputise for the management team when needed.

You’ll organise a busy shift, keep the bar safe and compliant, and motivate colleagues to provide great service. Joining Greene King means access to development, discounts on brands, pension contributions, Wagestream,

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Customer service

Team leadership

Communication

Problem solving

Job description

Greene King’s Hungry Horse pub in the UK is seeking a Team Leader who will lead by example, ensuring the shift runs smoothly and the team has everything they need. You’ll uphold high standards, deliver a warm welcome to customers, and deputise for the management team when needed.

You’ll organise a busy shift, keep the bar safe and compliant, and motivate colleagues to provide great service. Joining Greene King means access to development, discounts on brands, pension contributions, Wagestream,