Shift Team Leader – Customer Experience & Service

Greene King; Rishton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Career development

Employee discounts

Wellbeing support

Maternity/Paternity policies

Menopause friendly

Hospitality discounts

Refer a friend bonus

Wagestream

Retail discounts

Job summary

Greene King's Hungry Horse is seeking a Team Leader to drive shift operations, ensuring high standards and a warm welcome for every customer. You will lead by example, coordinate a busy team, and support the smooth running of the shift.

As a team member, you deputise for management, maintain safety and cleanliness, and model outstanding service. A rewarding benefits package includes career development, strong employee discounts, wellbeing support, and refer-a-friend bonuses.

Qualifications

• Strong leadership and ability to manage a team during busy shifts.
• Excellent customer service and communication skills.
• Ability to maintain high standards and ensure safety and compliance.
• Fluent English, both spoken and written, to perform role safely.

Responsibilities

• Provide customers with a heartfelt and memorable experience on each visit.
• Deputise for the management team and resolve issues in their absence.
• Organise and coordinate the team during a busy shift to ensure smooth operations.
• Keep the bar area safe, legal, clean and address issues promptly.

Skills

Attention to detail

Customer service

Team leadership

English proficiency

Job description

Greene King's Hungry Horse is seeking a Team Leader to drive shift operations, ensuring high standards and a warm welcome for every customer. You will lead by example, coordinate a busy team, and support the smooth running of the shift.

As a team member, you deputise for management, maintain safety and cleanliness, and model outstanding service. A rewarding benefits package includes career development, strong employee discounts, wellbeing support, and refer-a-friend bonuses.