Pub Team Leader: Drive Peak Service & Smooth Shifts

Greene King; Heald Green; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension contribution

Discounts on meals/drinks

Employee assistance program

Discounts at Greene King Inns

Refer a friend bonus

Wagestream

Retail discounts

Job summary

Greene King’s Hungry Horse is seeking a Team Leader to guide a busy shift, ensuring excellent customer service and smooth operations. You’ll support the management team, coordinate staff during peak times, and uphold safety and quality standards across the pub.

As an ambassador for the brand, you’ll foster a welcoming atmosphere, train and motivate the team, and help deliver memorable experiences for guests while adhering to all legal and safety requirements.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Demonstrate leadership by supporting the management team.
• Think on your feet and adapt to busy shifts.
• Maintain a positive can-do attitude and be a true team player.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every visit.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during busy shifts to keep things running smoothly.
• Keep the bar safe, legal, and clean, addressing issues quickly and safely.

Skills

Detail oriented

Leadership

People management

Problem solving

Team player

Job description

Greene King’s Hungry Horse is seeking a Team Leader to guide a busy shift, ensuring excellent customer service and smooth operations. You’ll support the management team, coordinate staff during peak times, and uphold safety and quality standards across the pub.

As an ambassador for the brand, you’ll foster a welcoming atmosphere, train and motivate the team, and help deliver memorable experiences for guests while adhering to all legal and safety requirements.