Pub Team Leader: Drive Service & Shift Excellence

Greene King; Easthampstead; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

33% staff discount on all brands

15% discount for family members

Free employee assistance programme

Enhanced maternity/paternity policies

Menopause Friendly Employer

50% discount at Greene King Inns/hot

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Job summary

Greene King is seeking a proactive Team Leader to oversee a busy pub shift, ensuring exceptional customer service and smooth operations. You’ll support the management team, guide the team, and uphold safety and quality standards throughout each service period.

Join a well-known hospitality brand with strong career development and generous staff perks, including extensive discounts and welfare benefits designed to support you and your family.

Qualifications

• Provide customers with memorable experiences.
• Deputise for management and handle issues in their absence.
• Coordinate the team during busy shifts for smooth operations.
• Ensure the bar area is safe, legal and clean at all times.

Responsibilities

• Lead by example to ensure high standards of hospitality.
• Manage shift flow and allocate tasks to team members.
• Maintain great customer service and resolve issues promptly.

Skills

Customer service

Leadership

Team coordination

Compliance & safety

Attention to detail

Service excellence

Adaptability

Team player

Tools

POS/ till system

Job description

Greene King is seeking a proactive Team Leader to oversee a busy pub shift, ensuring exceptional customer service and smooth operations. You’ll support the management team, guide the team, and uphold safety and quality standards throughout each service period.

Join a well-known hospitality brand with strong career development and generous staff perks, including extensive discounts and welfare benefits designed to support you and your family.