Shift Supervisor – Lead Team & Legendary Service

Starbucks Norwich Hall Road DT; Norwich; On-site; GBP 14,000 - 17,000; Full time

Job summary

Starbucks Norwich Hall Road DT is seeking a shift-based team member to support the store manager in running daily operations, help assign tasks to partners, and ensure the Starbucks Experience for customers.

You will model guiding principles, deliver legendary customer service, train and coach partners, and maintain opening/closing duties while ensuring cash handling and safety standards.

Qualifications

• Customer service experience in a retail or restaurant environment - 1 Year

Responsibilities

• Acts with integrity, honesty and knowledge that promote Starbucks culture, maintains calm demeanor during peak times to keep store operations up to standard.
• Anticipates customer and store needs by evaluating environment and cues, communicates with the manager to respond and create the Third Place environment during shifts.
• Assists with new partner training by reinforcing performance and providing coaching to partners as needed.
• Contributes to a positive team environment by recognizing morale changes and communicating them to the store manager.
• Delivers clear, timely coaching to partners on shift to ensure operational excellence and improve performance.
• Delivers legendary customer service with a customer-first attitude and proactively responds to customer needs.
• Develops positive relationships with the shift team by addressing motivation, needs and concerns.
• Executes store operations during scheduled shifts and manages opening/closing duties.
• Follows cash handling and safety procedures to ensure partner safety during shifts and maintains cash management practices.
• Monitors barista performance during shifts to ensure high service standards.
• Maintains regular attendance and punctuality.
• Provides quality beverages, food products and adherence to health and sanitation guidelines.

Skills

Direct the work of others

Learn quickly

Effective oral communication

Retail environment knowledge

Interpersonal skills

Team player

Relationship building

Job description

Starbucks Norwich Hall Road DT is seeking a shift-based team member to support the store manager in running daily operations, help assign tasks to partners, and ensure the Starbucks Experience for customers.

You will model guiding principles, deliver legendary customer service, train and coach partners, and maintain opening/closing duties while ensuring cash handling and safety standards.