Shift Leader: Deliver Legendary Service & Coach Team

Starbucks Scunthorpe – High Street; Bracebridge; On-site; GBP 12,000 - 18,000; Full time

Job summary

Starbucks Scunthorpe – High Street is seeking a shift-focused team member to assist the store manager in executing day-to-day operations and to delegate tasks to partners. The role emphasizes maintaining the Starbucks Experience for customers and modeling our guiding principles during each shift.

The ideal candidate will have strong customer service skills, the ability to work with others, and a commitment to punctuality and quality in a fast-paced retail environment.

Qualifications

• Direct the work of others on shift to meet store goals.
• Demonstrate quick learning in a fast-paced retail setting.
• Communicate clearly with customers and partners.
• Know the basics of operating a retail environment and procedures.
• Build positive relationships with customers and team members.
• Collaborate effectively as part of a team.
• Develops relationships to support store success.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Delegate tasks to partners to maintain the Starbucks Experience.
• Model Starbucks guiding principles and maintain customer focus.
• Maintain attendance and punctuality during shifts.
• Ensure cash handling and safety policies are followed.
• Provide quality beverages and food according to recipes and standards.
• Support training and coaching of partners during shifts.

Skills

Direct the work of others

Learn quickly

Effective oral communication

Retail environment knowledge

Interpersonal skills

Team player

Relationship building

Job description

Starbucks Scunthorpe – High Street is seeking a shift-focused team member to assist the store manager in executing day-to-day operations and to delegate tasks to partners. The role emphasizes maintaining the Starbucks Experience for customers and modeling our guiding principles during each shift.

The ideal candidate will have strong customer service skills, the ability to work with others, and a commitment to punctuality and quality in a fast-paced retail environment.