Shift Lead: Customer Experience & Operations

Starbucks Great Yarmouth-Gapton H.Road; Gorleston-on-Sea; On-site; GBP 12,000 - 21,000; Full time

Job summary

Starbucks Great Yarmouth-Gapton H.Road is seeking a shift supervisor to assist the store manager with daily operations during scheduled shifts. You will deploy partners, delegate tasks, and ensure the Starbucks Experience for customers is delivered with integrity and teamwork.

Ideal candidates have 1 year of customer service experience in retail or hospitality, with strong communication and relationship-building skills, and a focus on safety, accuracy, and staple product standards.

Qualifications

• Customer service experience in a retail or restaurant environment (1 year).
• Ability to direct the work of others and coach teammates.
• Excellent verbal and written communication; strong interpersonal skills.

Responsibilities

• Assist store manager in executing store operations during scheduled shifts.
• Deploy partners and delegate tasks to maintain Starbucks Experience for customers.
• Model and act in accordance with Starbucks guiding principles.
• Contribute to a positive team environment and coach partners as needed.
• Ensure cash handling and safety procedures are followed during shifts.
• Deliver legendary customer service and respond to customer needs.
• Maintain regular attendance and punctuality.
• Open and close duties as assigned and support opening/closing processes.

Skills

Directs others

Learn quickly

Oral communication

Retail environment

Team collaboration

Relationship building

Job description

Starbucks Great Yarmouth-Gapton H.Road is seeking a shift supervisor to assist the store manager with daily operations during scheduled shifts. You will deploy partners, delegate tasks, and ensure the Starbucks Experience for customers is delivered with integrity and teamwork.

Ideal candidates have 1 year of customer service experience in retail or hospitality, with strong communication and relationship-building skills, and a focus on safety, accuracy, and staple product standards.