Shift Lead: Customer Experience & Team Coach

Starbucks Stamford High Street; Bracebridge; Presencial; GBP 21 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Career development

Competitive pay

Coffee perks

Partner discounts

Diversity & inclusion

Resumo da oferta

Starbucks Stamford High Street in the United Kingdom is seeking a Shift Supervisor to support store operations alongside the Store Manager and Assistant Manager. You will lead baristas, uphold standards, deliver excellent customer service, and help maintain a welcoming, efficient store atmosphere during your shift.

The role emphasizes leadership, coaching, teamwork, and adherence to safety and quality standards, with responsibilities across opening/closing, cash handling, inventory, and daily

Qualificações

• Previous retail, customer service, or food service experience required; Starbucks experience preferred.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent communication and problem-solving abilities.
• Ability to multi-task and remain calm in fast-paced, high-pressure environments.
• Basic math and cash-handling skills.
• Flexible availability, including mornings, evenings, weekends, and holidays.

Responsabilidades

• Deliver exceptional customer service by engaging customers, answering questions, and resolving concerns in a friendly, timely manner.
• Maintain a clean, organized, inviting café environment.
• Model Starbucks' mission and values to create a welcoming atmosphere for both customers and partners.
• Open and/or close the store following Starbucks' operational standards and procedures.
• Lead and support partners during assigned shifts, ensuring tasks are completed efficiently and correctly.
• Manage cash handling processes, including till counts, safe deposits, and register accuracy.
• Ensure beverage and food quality by monitoring preparation practices and adherence to Starbucks recipes and standards.
• Maintain inventory levels by restocking products, tracking supplies, and assisting with ordering as needed.

Conhecimentos

Leadership

Customer service

Communication

Multi-tasking

Cash handling

Problem solving

Flexibility

Descrição da oferta de emprego

Starbucks Stamford High Street in the United Kingdom is seeking a Shift Supervisor to support store operations alongside the Store Manager and Assistant Manager. You will lead baristas, uphold standards, deliver excellent customer service, and help maintain a welcoming, efficient store atmosphere during your shift.

The role emphasizes leadership, coaching, teamwork, and adherence to safety and quality standards, with responsibilities across opening/closing, cash handling, inventory, and daily