Shift Supervisor: Lead & Elevate Store Ops & Service

Starbucks Coffee Company; Ilford; On-site; GBP 19,000 - 27,000; Full time

Job summary

Starbucks Coffee Company in Ilford is seeking a Shift Supervisor who will assist the store manager in running daily operations during scheduled shifts. You will lead partners, delegate tasks and ensure the Starbucks Experience through prompt service, quality beverages, and a clean, welcoming store environment.

As a team lead, you will model the company values, provide coaching, and deliver consistent customer service while maintaining attendance and store standards during peak times.

Qualifications

• Customer service experience in retail or restaurant environments.
• Ability to direct the work of others.
• Fast learner with strong communication skills.
• Excellent verbal communication and listening skills.
• Understanding of the retail environment and customer service standards.
• Strong interpersonal skills and teamwork.

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains composure during high volume or unusual events to keep store operations to standard.
• Anticipates customer and store needs by evaluating environment and cues.
• Communicates information to manager so the team can respond and maintain the Third Place environment.
• Assists with new partner training and provides coaching as needed.
• Provides feedback to store manager on partner performance during shift.
• Contributes to a positive team environment by addressing morale and performance concerns.
• Delivers legendary customer service with a customer-first attitude.
• Develops relationships with the shift team and understands motivation and concerns.
• Executes store operations during scheduled shifts and handles opening/closing duties.
• Follows cash handling and safety procedures to ensure partner safety.
• Monitors cash management and cash register policies.
• Ensures delivery of legendary service by guiding baristas during shifts.
• Maintains regular attendance and punctuality.
• Provides quality beverages, foods and products by following recipes and presentation standards.
• Follows health, safety and sanitation guidelines.
• Recognizes achievements and fosters recognition within the team.
• Uses operational tools to achieve shift-level excellence.

Skills

Customer service

Directing others

Learn quickly

Oral communication

Retail knowledge

Interpersonal skills

Team player

Job description

Starbucks Coffee Company in Ilford is seeking a Shift Supervisor who will assist the store manager in running daily operations during scheduled shifts. You will lead partners, delegate tasks and ensure the Starbucks Experience through prompt service, quality beverages, and a clean, welcoming store environment.

As a team lead, you will model the company values, provide coaching, and deliver consistent customer service while maintaining attendance and store standards during peak times.