Shift Leader: Customer Experience & Operations

Starbucks Norwich – Haymarket; Norwich; On-site; GBP 12,000 - 17,000; Full time

Job summary

Starbucks Norwich – Haymarket is seeking a duty-focused team member to assist the store manager in running daily shifts. You will supervise partners, delegate tasks, and help maintain the Starbucks Experience for customers while modeling Starbucks guiding principles.

The role emphasizes customer service, teamwork, and adherence to cash handling and safety policies, with opportunities to support training and development of partners during shifts.

Qualifications

• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.
• Ability to build relationships.

Responsibilities

• Assists the store manager in executing store operations during scheduled shifts.
• Directs and delegates tasks to partners to maintain the Starbucks Experience.
• Maintains a calm demeanor during high volume periods to keep operations smooth.
• Supports partner training and provides coaching to improve performance.
• Helps ensure adherence to cash handling and safety policies.
• Delivers legendary customer service by putting customers first and addressing needs.

Skills

Direct others

Quick learner

Oral communication

Retail environment knowledge

Interpersonal skills

Team player

Relationship building

Job description

Starbucks Norwich – Haymarket is seeking a duty-focused team member to assist the store manager in running daily shifts. You will supervise partners, delegate tasks, and help maintain the Starbucks Experience for customers while modeling Starbucks guiding principles.

The role emphasizes customer service, teamwork, and adherence to cash handling and safety policies, with opportunities to support training and development of partners during shifts.