Shift Supervisor: Customer Experience & Team Coach

Starbucks Norwich-Longwater Business PK DT; England; On-site; GBP 12,398,000 - 16,531,000; Full time

Job summary

Starbucks Norwich-Longwater is seeking a dedicated team member to support store operations during scheduled shifts and assist the store manager. You will oversee partners, delegate tasks, and model Starbucks guiding principles while delivering the Starbucks Experience to customers.

Key responsibilities include maintaining a calm, customer-first environment, coaching partners, and ensuring accurate cash handling and safety procedures.

Qualifications

• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.
• Ability to build relationships.

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains calm demeanor during high volume or unusual events to keep store operating to standard.
• Anticipates customer and store needs and communicates with the manager to respond.
• Assists with new partner training and provides coaching as needed.
• Delivers legendary customer service by putting the customer first.
• Creates a positive learning environment with clear coaching for partners on shift.
• Executes store operations during scheduled shifts and manages opening/closing duties.
• Follows cash handling and safety policies to ensure partner safety.
• Ensures proper cash management practices during shifts.
• Maintains regular attendance and punctuality.
• Provides quality beverages and food by following recipes and health guidelines.

Skills

Direct others

Quick learner

Oral communication

Retail knowledge

Interpersonal skills

Teamwork

Relationship building

Job description

Starbucks Norwich-Longwater is seeking a dedicated team member to support store operations during scheduled shifts and assist the store manager. You will oversee partners, delegate tasks, and model Starbucks guiding principles while delivering the Starbucks Experience to customers.

Key responsibilities include maintaining a calm, customer-first environment, coaching partners, and ensuring accurate cash handling and safety procedures.