Shift Lead: Customer Experience & Operations Coach

Starbucks Thetford-Sainsbury's; England; On-site; GBP 12,000 - 15,000; Full time

Job summary

Starbucks Thetford-Sainsbury's in the United Kingdom is seeking a customer-focused team member to support store operations during scheduled shifts. You will assist the store manager, deploy partners, and help deliver the Starbucks Experience to customers.

This role emphasizes teamwork, quick learning, and strong interpersonal skills. You will maintain standards, assist with opening and closing duties, and help ensure safety and compliance while delivering legendary service.

Qualifications

• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships

Responsibilities

• Acts with integrity and promotes Starbucks culture, maintaining standards during high volume periods.
• Anticipates customer and store needs to create the Third Place environment.
• Assists with new partner training and provides coaching to the store manager on performance.
• Maintains positive team environment by recognizing changes in partner morale and communicating them.
• Provides clear coaching to partners on shift to ensure operational excellence.
• Delivers legendary customer service with a customer-first attitude and strong connection to customers.
• Develops positive relationships with shift team and addresses motivation and concerns.
• Executes store operations during scheduled shifts and manages opening/closing duties.
• Follows Starbucks policies for cash handling, safety and security to ensure partner safety.
• Follows cash management policies to ensure proper handling during shifts.
• Supports barista during shifts to ensure delivery of legendary service.
• Maintains regular attendance and punctuality.
• Ensures quality beverages, whole bean, and food products meet standards and health guidelines.

Skills

Directing work of others

Learn quickly

Oral communication

Retail environment knowledge

Interpersonal skills

Team player

Relationship building

Job description

Starbucks Thetford-Sainsbury's in the United Kingdom is seeking a customer-focused team member to support store operations during scheduled shifts. You will assist the store manager, deploy partners, and help deliver the Starbucks Experience to customers.

This role emphasizes teamwork, quick learning, and strong interpersonal skills. You will maintain standards, assist with opening and closing duties, and help ensure safety and compliance while delivering legendary service.