Shift Supervisor: Customer Experience & Team Coach

Harri; Wisbech; On-site; GBP 12,000 - 18,000; Full time

Job summary

Starbucks in Wisbech is seeking a dedicated team member to assist the store manager in executing store operations during scheduled shifts, delegating tasks to partners and delivering the Starbucks Experience. You will model our guiding principles and provide coaching to the team to uphold standards.

Contribute to a positive shift environment by maintaining customer focus, ensuring reliable cash handling and safety, and delivering legendary service to every customer.

Qualifications

• Ability to direct the work of others.
• Strong customer service skills with a retail or hospitality background.
• Excellent communication and interpersonal abilities.
• Ability to learn quickly and adapt to shifting priorities.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Deploy partners and delegate tasks to the team.
• Provide coaching and feedback to partners to maintain standards.
• Deliver legendary customer service and ensure a customer-first experience.
• Follow cash handling, safety and security procedures to keep the store compliant.
• Maintain regular attendance and punctuality.
• Organise opening and closing duties when assigned.

Skills

Direct others

Customer service

Team player

Communication

Interpersonal skills

Retail environment

Quick learner

Job description

Starbucks in Wisbech is seeking a dedicated team member to assist the store manager in executing store operations during scheduled shifts, delegating tasks to partners and delivering the Starbucks Experience. You will model our guiding principles and provide coaching to the team to uphold standards.

Contribute to a positive shift environment by maintaining customer focus, ensuring reliable cash handling and safety, and delivering legendary service to every customer.