Shift Supervisor - Customer Experience Leader

Starbucks Elsham A18/M180 Barnetby; Brigg; Vor Ort; GBP 12.000 - 17.000; Vollzeit

Zusammenfassung

Starbucks is seeking a shift supervisor to support the store manager in daily operations during scheduled shifts. You will deploy partners, assign tasks, and help create the Starbucks Experience for customers.

The role emphasizes customer service, coaching, and teamwork, with a focus on cash handling, safety, and maintaining standards. You will model the guiding principles and help the store run smoothly during busy periods.

Qualifikationen

• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.
• Ability to build relationships.

Aufgaben

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Mantains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Contributes to positive team environment by recognising alarms or changes in partner morale and performance and communicating them to the store manager.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
• Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Follows up with barista during the shift to ensure the delivery of legendary customer service for all customers.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

Kenntnisse

Direct others

Quick learner

Effective communication

Interpersonal skills

Teamwork

Relationship building

Jobbeschreibung

Starbucks is seeking a shift supervisor to support the store manager in daily operations during scheduled shifts. You will deploy partners, assign tasks, and help create the Starbucks Experience for customers.

The role emphasizes customer service, coaching, and teamwork, with a focus on cash handling, safety, and maintaining standards. You will model the guiding principles and help the store run smoothly during busy periods.