Shift Supervisor: Lead Team & Customer Experience

Greggs plc; Linlithgow; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks on shift

Paid breaks

Profit sharing 10%

Health & Wellbeing App

Holiday entitlement

Colleague share plans

Pension scheme 7% match

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs plc in Linlithgow, United Kingdom, is seeking a Shift Manager to lead the shop when the Manager isn't around. You will motivate the team, ensure customers have what they need, and help deliver a brilliant experience whether orders are in-store or online.

In this role you will manage food preparation, keep displays stocked, and maintain a clean, welcoming shop environment while supporting the Manager and driving high standards across all channels.

Qualifications

• Proven leadership and team supervision abilities.
• Strong customer service mindset and communication skills.
• Experience in a fast-paced retail or food-service environment.

Responsibilities

• Lead shop team during shifts to deliver great service.
• Prepare food items and manage oven operations.
• Keep displays stocked and shop clean and welcoming.
• Provide fast, friendly service to customers in-store and online orders.
• Support the Manager and maintain store standards.

Skills

Leadership

Customer service

Team motivation

Job description

Greggs plc in Linlithgow, United Kingdom, is seeking a Shift Manager to lead the shop when the Manager isn't around. You will motivate the team, ensure customers have what they need, and help deliver a brilliant experience whether orders are in-store or online.

In this role you will manage food preparation, keep displays stocked, and maintain a clean, welcoming shop environment while supporting the Manager and driving high standards across all channels.