Shift Leader: Elevate Customer Experience & Team Performance

Greggs plc; Wigan; On-site; GBP 21,000 - 30,000; Full time

Job summary

Greggs plc in the United Kingdom is seeking a proactive Shift Manager to lead a busy shop team and ensure excellent customer service across all channels. You’ll step in for the Manager when needed, motivate colleagues and help deliver great results during every shift.

You’ll prepare popular products, keep displays stocked, and maintain a clean, welcoming store environment while promoting an inclusive culture and colleague well-being programming.

Qualifications

• Supervisory experience in a customer-focused environment.
• Strong leadership and team management skills.
• Commitment to delivering high standards of service.

Responsibilities

• Inspire the team to deliver great results and uphold shop standards.
• Lead by example, serving customers quickly and with a smile.
• Prepare popular products, including sandwiches and oven management.
• Keep displays fully stocked with a wide range of choices.
• Maintain a clean, tidy and welcoming shop environment.

Skills

Leadership

Customer service

Team motivation

Store operations

Job description

Greggs plc in the United Kingdom is seeking a proactive Shift Manager to lead a busy shop team and ensure excellent customer service across all channels. You’ll step in for the Manager when needed, motivate colleagues and help deliver great results during every shift.

You’ll prepare popular products, keep displays stocked, and maintain a clean, welcoming store environment while promoting an inclusive culture and colleague well-being programming.