Shift Supervisor - Lead, Serve & Delight Customers

Greggs plc; Rutherglen; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Family discount 50%

Free hot drinks on shift

Paid breaks

Profit sharing 10% of profits

Health and wellbeing app

Growing holiday entitlement

Colleague share plans

Pension scheme 7% match

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs plc in Scotland seeks a Shift Manager to lead a team and ensure top customer service across in-shop and online orders. You’ll oversee the shop when the Manager is away, motivate staff and drive smooth daily operations.

Join a fast-paced environment that rewards initiative, teamwork and a passion for guest satisfaction. The role offers ongoing development and a strong sense of belonging within Greggs.

Qualifications

• Reliable and capable of leading a team to deliver great customer service.
• Experience supervising a team in a fast-paced, customer-focused environment.
• Strong communication and people skills to motivate colleagues.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards in the shop.
• Lead by example and serve customers quickly and warmly.
• Prepare products, including sandwiches and oven management.
• Keep displays fully stocked with a wide range of options.
• Maintain a clean, tidy and presentable shop environment.

Skills

Leadership

Customer service

Team supervision

Communication

Job description

Greggs plc in Scotland seeks a Shift Manager to lead a team and ensure top customer service across in-shop and online orders. You’ll oversee the shop when the Manager is away, motivate staff and drive smooth daily operations.

Join a fast-paced environment that rewards initiative, teamwork and a passion for guest satisfaction. The role offers ongoing development and a strong sense of belonging within Greggs.