Shift Supervisor - Lead Team & Customer Experience

Greggs plc; Antrim; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive weekly pay

Colleague discount up to 50% off Gregg

Free hot drinks on shift

Paid breaks

Profit sharing 10%

Health and Wellbeing App with RemoteGP

Holiday entitlement increases with you

Colleague share plans

Pension matched up to 7%

Employee assistance app and helpline

Long service awards

Savings and discounts for shopping

Job summary

Greggs plc is seeking a Shift Manager to lead a busy shop, ensuring customers receive a brilliant experience whether in-store or online orders are fulfilled. You will manage the team, handle daily operations, and maintain standards while the Manager is away.

Responsibilities include inspiring the team, serving customers quickly and friendly, preparing products, restocking displays, and keeping the shop clean and presentable throughout shifts.

Qualifications

• Experience supervising a team in a customer-focused environment.
• Reliable with a passion for delivering great service.

Responsibilities

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much-loved products, including making sandwiches and managing the ovens
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean, tidy and presentable

Skills

Leadership

Customer service

Job description

Greggs plc is seeking a Shift Manager to lead a busy shop, ensuring customers receive a brilliant experience whether in-store or online orders are fulfilled. You will manage the team, handle daily operations, and maintain standards while the Manager is away.

Responsibilities include inspiring the team, serving customers quickly and friendly, preparing products, restocking displays, and keeping the shop clean and presentable throughout shifts.