Shift Supervisor: Lead Baristas & Customer Experience

Cobra Coffee - Starbucks Franchisee; Northam; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

28 days holiday

Unlimited brewed coffee on shift

Discounts on beverages and food during

Food & beverage discounts off shift

Life insurance

Comprehensive training

Career progression

Job summary

Cobra Coffee - Starbucks Franchisee in Northam, United Kingdom, is seeking a Shift Supervisor to lead the store team, coach baristas and deliver the Starbucks Experience with high quality service, beverages and products.

You will work with the Store Manager, set priorities, delegate tasks and run shifts to keep operations smooth across early mornings, evenings and weekends. Previous supervisory or coaching experience in retail or hospitality is essential to thrive in this fast-paced environment.

Qualifications

• Previous coaching or supervisory experience in a customer-facing role.
• Experience leading operational activities in retail or hospitality.
• Ability to coach teams and drive excellent customer service.

Responsibilities

• Lead daily shifts, coaching the team to deliver excellent customer service.
• Set priorities and delegate tasks to ensure store profitability.
• Maintain health, safety and cash-handling procedures during shifts.
• Open and close store operations and uphold beverage/food standards.
• Resolve issues quickly to optimise the customer experience.

Skills

Coaching

Leadership

Customer service

Shift supervision

Tools

POS system

Job description

Cobra Coffee - Starbucks Franchisee in Northam, United Kingdom, is seeking a Shift Supervisor to lead the store team, coach baristas and deliver the Starbucks Experience with high quality service, beverages and products.

You will work with the Store Manager, set priorities, delegate tasks and run shifts to keep operations smooth across early mornings, evenings and weekends. Previous supervisory or coaching experience in retail or hospitality is essential to thrive in this fast-paced environment.