Cafe Shift Lead — Elevate Customer Experience

Cobra Coffee; England; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

28 days holiday

Staff discounts on drinks

Food discounts on shift

Life insurance

Comprehensive training

Career progression

Global Academy access

Job summary

Cobra Coffee, a Starbucks UK franchised partner, is hiring a shift supervisor. You will lead shifts, coach a team of baristas and deliver high-quality customer service while maintaining store standards.

Experience in customer-facing supervisory roles and a proactive approach to problem solving will be essential. Expect varied shifts including mornings, evenings and weekends as part of a dynamic retail environment.

Qualifications

• Experience in a customer-facing supervisory role.
• Ability to coach and develop a store team.
• Strong customer service focus and communication skills.

Responsibilities

• Lead shifts and coach baristas to deliver the Starbucks Experience.
• Open, close and run store operations with adherence to policies.
• Set priorities, allocate resources and delegate tasks to drive store profitability.
• Identify and resolve issues to maintain smooth customer flow and service quality.

Skills

Coaching

Supervisory experience

Customer service

Shift leadership

Job description

Cobra Coffee, a Starbucks UK franchised partner, is hiring a shift supervisor. You will lead shifts, coach a team of baristas and deliver high-quality customer service while maintaining store standards.

Experience in customer-facing supervisory roles and a proactive approach to problem solving will be essential. Expect varied shifts including mornings, evenings and weekends as part of a dynamic retail environment.